Well that was easy

[The Merry Prankster]

Right. Three hours later and still restricted. Time to get on the phone and find out what the buggering hell is going on.

Log in(assuming your a season ticketer).

 

[8ace]

AA is behind Z right

 

[BBassic]

Log in(assuming your a season ticketer).

I'm not an idiot.

Just got off the phone with the club. Because I moved last season from ESL to WSU my DD was lowered and by March I'd paid off the amount so the club cancelled the DD meaning it didn't auto-renew, effectively making me a non-STH.

Now on hold, again, trying to buy my seat again.

Utter, utter farce.

 

[The Merry Prankster]

I'm not an idiot.

Just got off the phone with the club. Because I moved last season from ESL to WSU my DD was lowered and by March I'd paid off the amount so the club cancelled the DD meaning it didn't auto-renew, effectively making me a non-STH.

Now on hold, again, trying to buy my seat again.

Utter, utter farce.

Didn't say you were.

Mine showed restricted, I logged in, it showed buy.

Just trying to be helpful.

 

[BBassic]

Didn't say you were.

Mine showed restricted, I logged in, it showed buy.

Just trying to be helpful.

No, I know. Bit of a bad mood going on. Apologies for being rude!

 

[Notters]

AA is behind Z right

Yep, it's A to Z then AA to ZZ.

 

[Superphil]

Log in(assuming your a season ticketer).

I'm not an idiot.

Just got off the phone with the club. Because I moved last season from ESL to WSU my DD was lowered and by March I'd paid off the amount so the club cancelled the DD meaning it didn't auto-renew, effectively making me a non-STH.

Now on hold, again, trying to buy my seat again.

Utter, utter farce.

I was told that the (some of the) restriction was to do with seasonal payers, it has since been removed.

 

[Goldstone1976]

Me to ticket office: Hi - I'm in 1901, and the games for Fulham and Huddersfield are showing as restricted.
ticket office: ah, yes, 1901 members haven't been added to the system yet as ST holders for 15/16 - that's why you won't be able to book any seats and why none of the home games are showing as added to your card yet.
Me: the first 9 home games have been added to my card.
TO: Oh.
pause
TO: Shall I book tix now for you for Fulham & Huddersfield?
Me: That'll cost me an extra 50p per ticket higher booking fee, right?
TO: yes.
Me: So, due to your cock up, I pay £1 more?
TO: errr, yes.
pause.
TO: sorry.
Me: ok - please waive the extra £1.
TO: Can't do that.
Pause
TO: I could just press a button to take "restricted" off your account though, so you can book them online.
Me: please do that then.
pause
Me: errr; if you know what the problem is, and know how to fix it, I assume someone is "pressing the button" for all 1901 members?
TO: No.
Me: No??
TO: Not all 1901 members will want tix for Fulham or Huddersfield.
pause
Me: But the ones who do will get frustrated with not being able to book online and then call the ticket line, and repeat this conversation?
TO: Errr, yes.
pause
Me: ok mate.

Clearly not the bloke on the end of the phone's fault (it almost never is), but really? Really?

 

[bobbysmith01]

Had the same problem today, had to sort out via email. They said that they sorted the problem, but they had not. Thanks to Sally in the Ticket office who sorted it in the end as processed my request. Surely they should sort this out before they sell away tickets?, remember they have 3500 1901 club members who are in the last year of membership and would like to be treated the same as season ticket holders?, simples......

 

[el punal]

Yep, although a bit disappointed you couldn't choose your seat like with most of the away games at the end of last season, will have to check my crap view Fulham tickets from last year to see if they are filling from the front again

I phoned the ticket office at 2.00pm, 5 minute wait while at queue position blah-blah. Ordered my two tickets and was asked where I would like to sit(stand). Simple, straight forward and courteous - couldn't be better.

 

[elninobonito]

It often does. Charlton and Forest you can't get in the back bit if you have a ticket in the front bit.

Maybe our group have been lucky, w were all in the top for Forest ;ast season when most had tickets for the bottom. We have never had to move and always stood where we want. Charlton last year most of us were in the aisle!