That's where my second problem lies.
I don't know her password (I have her Fan No), and the option 'Forgot Password' doesn't send an email like it claims to do.
So, I can't move forward.
[MENTION=236]Papa Lazarou[/MENTION] if you've never changed her password, it will be set as the postcode her ticket is registered at. Capitals for the letters, and needs the space [XXnn nXX]
hope this helps.