Downstairs neighbours' flat leaking quite seriously whilst they're on holiday. Help!

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Colossal Squid

Returning video tapes
Feb 11, 2010
4,906
Under the sea
OK so I live in a privately rented flat at the top of a building that is otherwise occupied by housing association tenants. The flat below me have gone on holiday (to Ibiza, despite the fact that she's a jobless benefit claimant, but that's another story) and entrusted me with keys to water the plants. I went down earlier to discover the carpet is soaked, the place stinks and water is coming down fairly rapidly from the ceiling. Now the water isn't coming from my flat above, it's obviously coming from outside and the ceiling looks an absolute mess.

I can hardly ignore it as it doesn't look minor and the tenants know I'll be going in from time to time for the plants. Furthermore I'm somewhat selfishly concerned for my own flat. If their ceiling collapses it's unlikely to do the structural integrity of my flat any good.

So, I've looked up the housing association and tried calling but they're helpfully not open at weekends so I've sent an email but have received an automated response saying they can only reply to registered tenants. Obviously I'll give them a call again tomorrow when they're open but in the mean time what am I supposed to do?

Do I let the neighbours know and risk ruining their holiday even though there's essentially nothing they can do? Or do I just carry on trying to sort it out by myself, hoping to get hold of somebody helpful tomorrow, assuming the damage isn't too much worse by then?

Also, am I overreacting at all? If rain comes in through your ceiling is it more of an inconvenience than a genuine structural concern? I'm shitting it that the place is going to collapse, which is no doubt pretty extreme. But surely there's no situation where water getting in can be harmless, right?

Any suggestions gratefully received!
 




Lady Whistledown

Well-known member
NSC Patron
Jul 7, 2003
48,653
Fire brigade? I know it's Sunday and they'll probably be tucking into their roast dinner, but if you think the ceiling is about to collapse...
 




tgretton87

Shoreham Beach Seagull#2
Jul 30, 2011
691
Yer Fire brigade if you feel that the ceiling could cave in.
 








spig100963

New member
Mar 18, 2011
298
Usually there is stop cock outside. It is usually found under a small drain cover. Every property should have one
 






D

Deleted User X18H

Guest
So you can buy/obtain a property in a facility designed for social housing and rent it out privately ?

Doesn't that defeat the object of social housing.

It's simple really call the tenant now and the council/HA tomorrow.

Also advise her on her return, that you expect her to contact the DSS immediately, as obviously she is not seeking or available for work during this time and therefore they should suspend her claim.
 


surrey jim

Not in Surrey
Aug 2, 2005
18,173
Bevendean
do the housing asscoiation not have a 24 hour emergency line incase this type of situation occurs.
 


spig100963

New member
Mar 18, 2011
298
OK so I live in a privately rented flat at the top of a building that is otherwise occupied by housing association tenants. The flat below me have gone on holiday (to Ibiza, despite the fact that she's a jobless benefit claimant, but that's another story) and entrusted me with keys to water the plants. I went down earlier to discover the carpet is soaked, the place stinks and water is coming down fairly rapidly from the ceiling. Now the water isn't coming from my flat above, it's obviously coming from outside and the ceiling looks an absolute mess.

I can hardly ignore it as it doesn't look minor and the tenants know I'll be going in from time to time for the plants. Furthermore I'm somewhat selfishly concerned for my own flat. If their ceiling collapses it's unlikely to do the structural integrity of my flat any good.

So, I've looked up the housing association and tried calling but they're helpfully not open at weekends so I've sent an email but have received an automated response saying they can only reply to registered tenants. Obviously I'll give them a call again tomorrow when they're open but in the mean time what am I supposed to do?

Do I let the neighbours know and risk ruining their holiday even though there's essentially nothing they can do? Or do I just carry on trying to sort it out by myself, hoping to get hold of somebody helpful tomorrow, assuming the damage isn't too much worse by then?

Also, am I overreacting at all? If rain comes in through your ceiling is it more of an inconvenience than a genuine structural concern? I'm shitting it that the place is going to collapse, which is no doubt pretty extreme. But surely there's no situation where water getting in can be harmless, right?

Any suggestions gratefully received!

Have you just recently turned your heating on? If so it could be this leaking under your floor boards.
 




happypig

Staring at the rude boys
May 23, 2009
8,505
Eastbourne
The council should have an out of hours number for the housing association.

Are you sure it's ingress from the outside though ? It's more likely to be coming from a leaking pipe.
As for the ceiling coming down, it might do, but it's unlikely to mean your floor disappearing as the joists will still be structurally sound (if it's a concrete floor, then there's no worry either)
 


Colossal Squid

Returning video tapes
Feb 11, 2010
4,906
Under the sea
I've tried the housing association and all their contact numbers just say they're closed and to ring a premium rate number for emergencies, but my mobile won't ring premium rate numbers!

I had thought that the water coming through would save me a job but the plant is already drowning.

I'd hate to call the fire brigade out if it's just me overreacting. I mean the rain could stop any minute and it would just look untidy and smelly. I just don't have the experience to know how serious it is
 


D

Deleted User X18H

Guest
I've tried the housing association and all their contact numbers just say they're closed and to ring a premium rate number for emergencies, but my mobile won't ring premium rate numbers!

I had thought that the water coming through would save me a job but the plant is already drowning.

I'd hate to call the fire brigade out if it's just me overreacting. I mean the rain could stop any minute and it would just look untidy and smelly. I just don't have the experience to know how serious it is

What? You have a duty to call the HA . Your friend will have a duty to inform them immediately she has such a problem. Go to a call box .
 




Rowdey

Well-known member
NSC Patron
Jul 7, 2003
2,635
Herne Hill
If the ceiling is/starts bowing, then best to gently pierce it with a screwdiver so that you give the water somewhere to go before it takes the lot down (a plaster/plasterboard ceiling of course) but you'll need lots of buckets at the ready..

Aside from that, i agree with HB&B, and now need a lie down :mad:
 


Colossal Squid

Returning video tapes
Feb 11, 2010
4,906
Under the sea
Have you just recently turned your heating on? If so it could be this leaking under your floor boards.

Nah, I haven't turned on the heating, I'm fairly sure it's from the rain outside. My flat is actually smaller than the one below and their big bay window juts out which is where the water is coming in from
 








pipkin112

New member
Aug 10, 2011
1,605
sompting
Nah, I haven't turned on the heating, I'm fairly sure it's from the rain outside. My flat is actually smaller than the one below and their big bay window juts out which is where the water is coming in from


More heavy rain is forecast for the next couple of days, so the leak can only get worse.
 


macky

Well-known member
Dec 28, 2004
1,653
has'nt one of the other tenants got their emergancy number
 


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