Do you think it's unreasonable to expect staff to understand English, have a basic knowledge of the products they are selling and to know how to operate a till?
I mean - DO YOU?
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new caterers hit or miss
- Thread starter ole ole ole vicente
- Start date
Do you think it's unreasonable to expect staff to understand English, have a basic knowledge of the products they are selling and to know how to operate a till?
I mean - DO YOU?
Knotty
Well-known member
If that is true, then the Board deserve equal criticism when it is due.
However, I can't believe a board such as ours is so passive. There must be plenty of proposals and ideas that come from the board down to PB for him to implement, whether he agrees with them or not.
Who benefits from the significant drop in quality in 1901 and the eye watering price hike? This defies my logic and I cannot see who gains from this. In fact the only theory I can infer is that Barber feels he can jack up the prices, cut the quality and we will still queue up to consume.
And the drop in food quality has nothing to do with it being their first AMEX game.
LargeHadronZugzwang
Active member
Gave up waiting during the interval, never experienced that before.
Billy the Fish
Technocrat
Agreed, was going to put something similar. I can't believe they didn't get the contract to be honest, they weren't perfect but they were doing some things very well - the burgers in the North at the end of the season were actually pretty nice. It must all come down to money and who came in with the best price on the tender.
This just echos what happened two years ago with Azure - staff trained on the job and very little organisation from management. Caterers trying to cut corners on qulity to improve their bottom line. Make no mistake, we are starting again from square one.
I don't think it's fair to criticise individual members of staff for problems, those positions are generally filled with students and agency staff, it's fair to say that in most cases they will have less experience of what corporate catering should be like than an educated person in their 50s who regularly attends these events - they have taken on a part time job and obviously aren't being supervised and directed properly and the fault of that must lay with the management.
In turn the club can't just blame the caterers, they have bought a service from sodexo and it's up to them to make sure they are providing the agreed level of service. They need to be asking questions of sodexo at every turn and if things aren't up to standard they should make sodexo get their act together.
Pinkie Brown
I'll look after the skirt
Saturdays farce wasn't just a few teething problems. It was a complete screw up, as is quite apparent by the comments so far.
When anyone makes a first appearance, whether it be a football player or somebody on the first day of work in a new job, they usually pull out all the stops to make a good impression. Go the extra mile.
Not so the muppets running Sodit-exo it would appear?
Ir was quite obvious that few staff had been given the very basics in training on Saturday night. That is unforgivable.
El Sid
Well-known member
Personally I would hope that Sodexo would have gone all out to impress with quality on their first outing. Especially with only a reduced attendance to cater for. It was clear to me on Saturday that they had failed to produce any quality and just as importantly clearly failed to give the staff the most basic training.
Let's see how they get on tomorrow........
albion534
Well-known member
There's teething problems and showers of shit
That sir, was a shower of shit
Plus, these are not first time stadium caterers are they? Poor form
Who are Jo & Dodge? Why should we feel sorry for them?
Mileoakman
Well-known member
This is it isn't it. From all the blurb we've been fed, (no pun intended), we were told that as far as catering at sporting events goes this lot were the bees knees. If that is the case how could they get it so wrong? I mean its not as if this type of venue is new to them is it.
I can't make the friendly tomorrow but I look forward to hearing whether things have improved or not, sadly I think its looking unlikely.
Superphil
Dismember
Jo is the BHAFC employee responsible for hospitality bookings. Dodge is Paul Rogers, commercial manager. Both BHAFC employees, trying their best to sell the 1901 concept, whilst the caterers fail miserably to come even close to what the club is asking for.
TVM
Sergei's Celebration
Well-known member
Corrected for you Phil.
Superphil
Dismember
Indeed, thank you
Beach Hut
Brighton Bhuna Boy
Got the special pie on Saturday and disappointed plus the £20 I had put on my card was a no show.
I will be interested to hear how you get on getting your £20 back. Good luck.
Interesting to see this thread. met a friend for a Pint last night, he went to the game and had his first experience of 1901.
He ordered an orange juice and had to then point out where they were kept after the staff couldnt find them. They had no idea what the pies where and there was only one person in the lounge who could operate the till.
I know there where problems with Azure, but this sounded alot worse.
He ordered an orange juice and had to then point out where they were kept after the staff couldnt find them. They had no idea what the pies where and there was only one person in the lounge who could operate the till.
I know there where problems with Azure, but this sounded alot worse.
It does seem bizarre that the catering has gone backwards form the stop-gap company who seemed to improve things from their very first game.
On the subject of price, I went to wembley recently where the cost of food is routinely slated. However, in that central club Wembley section, the concourse offering was still substantially cheaper than the 1901 club and the stir-fry we had was excellent quality. Freshly cooked in front of us. It is possible to provide good mass catering.
On the subject of price, I went to wembley recently where the cost of food is routinely slated. However, in that central club Wembley section, the concourse offering was still substantially cheaper than the 1901 club and the stir-fry we had was excellent quality. Freshly cooked in front of us. It is possible to provide good mass catering.
16 bit 44.1
New member
Much better than the infamous burger and chips for £25 but equally not significantly better than the £7.50 "specials" that you could get last season (post Azure). If that helps.....
