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Albion fan's joy turns to ANGER... over a £1.50 booking fee



Rugrat

Well-known member
Mar 13, 2011
10,215
Seaford
If they are going for tranparency, the booking fee is just one element of the stuff loaded on to the ticket price. Travel would be the most important one because ticket prices should reduce if they stop subsidising transport. Small surprise this bit isn't identified.

Best point I've seen raised on this thread.

The club have dropped a bollock over this fee, IMO.

I will be interested to see the size of the crowds for the friendlies and the Newport game.

One wonder exactly what the booking fee will cover for cup games when the 'ticket' is merely loaded onto a season ticket.

TB

Crap crowd at Newport will be due to fact it's League cup against a minnow. The point about Cup games and loading to a ST is spot on though, virtually zero cost for that
 




Deadly Danson

Well-known member
Oct 22, 2003
4,038
Brighton
Right. We All now know that there will be an additional pound or so on each published ticket so no one can complain at being surprised again. So if the price of a ticket is announced as £20, assume its £21.50, decide if you want to pay. End of story. Same with any event you buy tickets for now. Are we really going to moan everytime the club annouce ticket prices for a match? We surely have the most whinging fans in the country.
 




Publius Ovidius

Well-known member
Jul 5, 2003
46,163
at home
I understand the point about booking fees when you order on line etc, but why charge one when paying cash at the ground? Presumably recuperating the cost of the ink and paper the ticket is printed on?

Btw. Seemly the 1901ers are being screwed now with buffet/ meal costs going up
 






APACHE

LONGTIME DIEHARD
Feb 18, 2011
758
THE PROMISED LAND-SUSSEX
Just asking, as I was in the ticket office yesterday, but does anybody actually have a paper ticket yet for the Newport game as I enquired if I could pick mine up as I ordered it online and the booking form said collect ( I sit in the WSU ) and was told they were now senting them by post and they hadn't been printed yet due to a new process.
 


Just asking, as I was in the ticket office yesterday, but does anybody actually have a paper ticket yet for the Newport game as I enquired if I could pick mine up as I ordered it online and the booking form said collect ( I sit in the WSU ) and was told they were now senting them by post and they hadn't been printed yet due to a new process.
657 printed tickets (in blocks S1B and S1C) have been delivered to Newport for sale to away fans (with no added booking fee).
 














Newport's booking fee policy for home games is an interesting one.

Indeed.

Ticket Information

Buying Tickets
Supporters will be able to buy tickets online for the next 3 home games to be played at Rodney Parade.
Tickets will be available in The Bisley Stand and Hazell or North Terrace.
Please note that tickets will be available to purchase online up until 5.00pm on the day before the match.

Mastercard, Visa, Switch, Solo and Maestro cards are all acceptable as methods of payment.

You will need to register and create an account to purchase tickets as with most online shops.

No Booking Fee
Please note that there is no online booking fee for purchasing tickets although at the checkout stage there is an automatic generic option to make a donation (set at £1.00) to the development of Rodney Parade. Please note that this option can be overridden but any donations will go towards Newport County AFC as opposed to Rodney Parade.

Tickets

Please note that at present the ticket options are as follows:-

Sent by Recorded Delivery (£5.00 charge will apply)
Sent by First Class Post (£1.50 charge will apply)
Collection from Rodney Parade (No Charge)

We are currently working to introduce a "Print at Home" option and will inform all supporters when this is available.

Collection of Tickets
Tickets can be collected from Rodney Parade as follows:-
Days leading up to match: From Rodney Parade Ticket Office
Matchdays: From Ticket Collection Point situated next to Newport County AFC Club Office

Please note the Rodney Parade Ticket Office opening hours are
Monday - Friday 9.00am to 5.00pm
Saturday 9.00am to 1.00pm

Enquiries
For all Ticket Enquiries please contact the Rodney Parade Ticket Office on 01633 674990


Things are obviously complicated by the fact that Newport County share the Rodney Parade ground with Newport Gwent Dragons and Newport RFC.
 


Publius Ovidius

Well-known member
Jul 5, 2003
46,163
at home
L
Indeed.

Ticket Information

Buying Tickets
Supporters will be able to buy tickets online for the next 3 home games to be played at Rodney Parade.
Tickets will be available in The Bisley Stand and Hazell or North Terrace.
Please note that tickets will be available to purchase online up until 5.00pm on the day before the match.

Mastercard, Visa, Switch, Solo and Maestro cards are all acceptable as methods of payment.

You will need to register and create an account to purchase tickets as with most online shops.

No Booking Fee
Please note that there is no online booking fee for purchasing tickets although at the checkout stage there is an automatic generic option to make a donation (set at £1.00) to the development of Rodney Parade. Please note that this option can be overridden but any donations will go towards Newport County AFC as opposed to Rodney Parade.

Tickets

Please note that at present the ticket options are as follows:-

Sent by Recorded Delivery (£5.00 charge will apply)
Sent by First Class Post (£1.50 charge will apply)
Collection from Rodney Parade (No Charge)

We are currently working to introduce a "Print at Home" option and will inform all supporters when this is available.

Collection of Tickets
Tickets can be collected from Rodney Parade as follows:-
Days leading up to match: From Rodney Parade Ticket Office
Matchdays: From Ticket Collection Point situated next to Newport County AFC Club Office

Please note the Rodney Parade Ticket Office opening hours are
Monday - Friday 9.00am to 5.00pm
Saturday 9.00am to 1.00pm

Enquiries
For all Ticket Enquiries please contact the Rodney Parade Ticket Office on 01633 674990


Things are obviously complicated by the fact that Newport County share the Rodney Parade ground with Newport Gwent Dragons and Newport RFC.

Yes but Rory will tell you that we are losing MILLIONS and can't afford anything anymore.

..so the club need to squeeze its customers as hard as they can as they have a captive audience. This is pure economics
 


Blue Valkyrie

Not seen such Bravery!
Sep 1, 2012
32,165
Valhalla
:lolol: what a skinflint - a full £9.50. Lucky he doesn't have to pay the full rate ! :lolol:
 




I'd reply to your post to explain how they can justify, and indeed need to, charge the £1.50 booking fee but given that I did this in the last thread about booking fees and you obviously didn't bother reading that I don't see the point in doing it all again now.

Short version for others: it's a complex distributed system and the people you talk to *use* the online booking software so the fee still applies.

Thanks for pointing out the other thread to me as it's the first time I have heard about it, so it's not a case of me not bothering to read it but the fact that I was totally unaware that the thread existed till you pointed it out to me. I have replied to you on the other thread.
 


seagullsovergrimsby

#cpfctinpotclub
Aug 21, 2005
43,692
Crap Town
I understand the point about booking fees when you order on line etc, but why charge one when paying cash at the ground? Presumably recuperating the cost of the ink and paper the ticket is printed on?

Btw. Seemly the 1901ers are being screwed now with buffet/ meal costs going up
Even with cash the banks charge handling fees to businesses to securely deliver or take it away. You still have to pay the ticket office staff to serve customers and those in a call centre taking telephone bookings.
 




Husty

Mooderator
Oct 18, 2008
11,996
Right. We All now know that there will be an additional pound or so on each published ticket so no one can complain at being surprised again. So if the price of a ticket is announced as £20, assume its £21.50, decide if you want to pay. End of story. Same with any event you buy tickets for now. Are we really going to moan everytime the club annouce ticket prices for a match? We surely have the most whinging fans in the country.

Good for you.

Personally, I believe that any booking fees should be included in the standard ticket price. This gentleman's ticket should have cost him £11 with no additional or secondary fees. Companies arnt allowed to hide VAT so why should they be allowed to hide 10% of the ticket price until you come to pay for it?

Since making my original complaint the clubs .pdf for ticket prices has been updated to mention the mandatory booking fees and how much they cost. As far as I'm concerned this is a good thing and I'm sorry if this upsets you.

Mr Fears said: “I gave him £10 and he gave me 50p change.“I said that’s not right and he said there’s a £1.50 booking charge.


As far as I'm concerned that isn't right, I have no doubt that the £1.50 booking fee wasn't ever mentioned to him until after he had handed over his money, how can that be right?

I'm in the process of making a further complaint to the club as they do not mention booking prices anywhere on the online ticketing system until you come to pay for one.
 
Last edited:




Tooting Gull

Well-known member
Jul 5, 2003
11,033
Indeed.

Ticket Information

Buying Tickets
Supporters will be able to buy tickets online for the next 3 home games to be played at Rodney Parade.
Tickets will be available in The Bisley Stand and Hazell or North Terrace.
Please note that tickets will be available to purchase online up until 5.00pm on the day before the match.

Mastercard, Visa, Switch, Solo and Maestro cards are all acceptable as methods of payment.

You will need to register and create an account to purchase tickets as with most online shops.

No Booking Fee
Please note that there is no online booking fee for purchasing tickets although at the checkout stage there is an automatic generic option to make a donation (set at £1.00) to the development of Rodney Parade. Please note that this option can be overridden but any donations will go towards Newport County AFC as opposed to Rodney Parade.

Tickets

Please note that at present the ticket options are as follows:-

Sent by Recorded Delivery (£5.00 charge will apply)
Sent by First Class Post (£1.50 charge will apply)
Collection from Rodney Parade (No Charge)

We are currently working to introduce a "Print at Home" option and will inform all supporters when this is available.

Collection of Tickets
Tickets can be collected from Rodney Parade as follows:-
Days leading up to match: From Rodney Parade Ticket Office
Matchdays: From Ticket Collection Point situated next to Newport County AFC Club Office

Please note the Rodney Parade Ticket Office opening hours are
Monday - Friday 9.00am to 5.00pm
Saturday 9.00am to 1.00pm

Enquiries
For all Ticket Enquiries please contact the Rodney Parade Ticket Office on 01633 674990


Things are obviously complicated by the fact that Newport County share the Rodney Parade ground with Newport Gwent Dragons and Newport RFC.

I certainly wouldn't want to pay a ticket booking fee for football played on a pitch shared with TWO rugby clubs. The Rodney Parade surface must be a right state.
 


I certainly wouldn't want to pay a ticket booking fee for football played on a pitch shared with TWO rugby clubs. The Rodney Parade surface must be a right state.
Its only redeeming quality (apart from the crowd capacity) is that it is better than Newport's ground for the last few years (the gloriously named Spytty Park) ever was - an athletics track laid on reclaimed swamp land, using impacted materials that never drained.

They have, I believe, been working over the summer to improve Rodney Parade.
 


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