[Technology] Virgin Media Cancellation Policy

[tstanbur]

We pay £30 a month for plus net, we've had two significant service drop outs in 3 years, it's pretty much bulletproof. I upgraded to a new router with 5g backup and a mesh system to improve coverage and run 60plus devices.

We get some of the streaming services free for one reason or another so all in pay about 80 quid a month for everything bar TNT.

Every time I've done a quote for VM it's been a rip off and our neighbours are always complaining about drop outs. Give them the elbow I say

I’m with Plusnet too and agree.

Virgin customers just get suckered in by the super fast speeds.

You really don’t need them or would be able to tell the difference with anything above 50 mbps from another ISP.

Horrible company. Was with them years ago for home and office and leaving them was a horrendous experience.

 

[The Sock of Poskett]

Renegotiated with Virgin Media a few days ago. They wanted to stick our bill up to £77 a month. Called the retentions team, told them I could get the same deal for £40 with other providers and they came back and offered £48 a month for 24 months. Took it. Broadband has generally been fine, TV more than enough for our needs.

 

[The Grockle]

I’m with Plusnet too and agree.

Virgin customers just get suckered in by the super fast speeds.

You really don’t need them or would be able to tell the difference with anything above 50 mbps from another ISP.

Horrible company. Was with them years ago for home and office and leaving them was a horrendous experience.

With the mesh set up we get 60+ mbps in every room and decent speeds in the garden too. We'll probably upgrade to full fibre when available but I agree, really don't see why you'd require anything over 50 mbps.

 

[Weststander]

We’ve been VM (& its predecessors) users for 30 years. Drop outs …. possibly once per decade just for a few hours, internet genuinely fast.

 

[PascalGroß Tips]

We’ve been VM (& its predecessors) users for 30 years. Drop outs …. possibly once per decade just for a few hours, internet genuinely fast.

Yep … 30 year user here. Drop outs are very rare and usually short lived.

A month before the end of my contract I look at all the other options and for the package I have, any other option - either switching to Sky directly or taking a separate BB provider and adding sports channels independently - comes out more expensive. I also have to consider names PGTips who knows her way around the VM setup and loves the recording option - particularly drama series - which would be lost if we went BB only and relied on just streaming. I’m paying £65 for everything.

Renewal is in October - so I will go through the process again. If I can negotiate a deal around the £80 mark or less, then I expect I’ll be staying for another 18 months. Also have to consider that moving to BB only etc would involve some upheaval and unknowns. We haven’t got what’s needed to go to the likes of Plusnet, so would need Openreach to somehow make a connection and I don’t know what that would involved as we are set back from the road with a tarmac parking area between us and the pavement.

Lots to consider than just price.

 

[Wozza]

Just been playing poker with Virgin Media.

18-month contract expiring in 35 days (with £200+ bills looming), so had to spring into action.

Offered a decent price, I think? £78 per month for 1130 Mbps internet, 230+ TV channels, Sky Sports HD, TNT Sports, Sky Cinema, Netflix, Anytime Chatter landline etc etc.

But... they're trying to lock me into 24 months. Loads of back and forth. They won't budge. So asked to cancel.

Assume they'll phone me in the next month or so.... if not, kids may have to live without services in the summer. (Not end of world given 5G)

Virgin haven't phoned yet. *Keeps poker face*

 

[dazzer6666]

We’ve been VM (& its predecessors) users for 30 years. Drop outs …. possibly once per decade just for a few hours, internet genuinely fast.

Sky Q was very regularly dropping out for me, I was forever having to ‘turn it off and on again’. Been with Virgin for 2 years, hasn’t dropped out yet. Speed is more than 10x faster than Sky and TV boxes are all hardwired. Cost is about half.

 

[Weststander]

Sky Q was very regularly dropping out for me, I was forever having to ‘turn it off and on again’. Been with Virgin for 2 years, hasn’t dropped out yet. Speed is more than 10x faster than Sky and TV boxes are all hardwired. Cost is about half.

I’ve never been with Sky. Interesting that they have a loyal nsc fanbase who’ve been with them forever and would never entertain evil VM. Wonder if it‘s the loyalty inertia factor also exploited by BT and British Gas?

 

[dazzer6666]

I’ve never been with Sky. Interesting that they have a loyal nsc fanbase who’ve been with them forever and would never entertain evil VM. Wonder if it‘s the loyalty inertia factor also exploited by BT and British Gas?

I was with Sky for 20 years but was ‘captive’ until fibre was put in a couple of years ago

 

[Weststander]

I was with Sky for 20 years but was ‘captive’ until fibre was put in a couple of years ago

Did Burgess Hill have cable TV put in 30 years ago?

 

[dazzer6666]

Did Burgess Hill have cable TV put in 30 years ago?

Not in our road. Fibre went in a couple of years ago. Virgin dug up pavements all over town.