I needed to deal with the ticket office today for what felt like quite a complicated transaction that included swapping season ticket seats for a game, buying some additional tickets (for people I didn't know the fan numbers of) and having them all grouped together.
It was all dealt with quickly and painlessly, with a confirmation email arriving instantaneously.
The ticket office is often the only personal touch point many people have with the club away from match days, and it's great that they do it so well. Fantastic ambassadors of the club.
We like to moan, but we should also make sure we praise when merited.
It was all dealt with quickly and painlessly, with a confirmation email arriving instantaneously.
The ticket office is often the only personal touch point many people have with the club away from match days, and it's great that they do it so well. Fantastic ambassadors of the club.
We like to moan, but we should also make sure we praise when merited.