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[Albion] The Fan Advisory Board Thread



Nicks

Well-known member
Get Guinness on draft in 1901 and get rid of those poxy machines they've installed this season. Hardly any of the staff know how they work. I've seen it take up 5 bar staff to pour one pint. Even if the staff member does know how it works it takes bloody ages to pour.
They can't pour Harvey's Gold in Dicks Bar properly since it's been open so you have no chance
 




Acker79

Well-known member
NSC Patron
Nov 15, 2008
31,921
Brighton
Pffft! The problem is other fans!
I would take responsibility for crowding buses or trains, but I make the choice to walk rather than take up space on buses or trains that can be used by people who don't have the option of walking.
 






Barry Izbak

U.T.A.
Dec 7, 2005
7,500
Lancing By Sea
2 was obviously an admin error and was corrected? It happens…..
3 - why not ? It doesn’t really matter does it ? It was only for T1 and there’s plenty of time to get tickets. Also, going on sale at the same time meant you could get what you wanted with one transaction rather than two.

1 is the big deal atm - they have to clear baskets before a new tier opens.

The full notes from tonight's FAB meeting will be out later tonight or tomorrow morning.

However, in the meantime, we have had a response from the club regarding the Tickets in a Basket issue:

"We have been looking at a better solution and from Tuesday’s on sale onwards we will be operating a queueing system before each on sale. This will effectively mean every fan holding seats will be removed from the tickets site, they must then enter a queue and only allowed to enter the site once the on sale opens. The change will be that 30 minutes before an on sale window the sales for games will effectively close whilst everyone is removed from the site and then have to queue to get in for the next on sale window.

We have to schedule these with a third party so it’s not entirely within our control but we think it’s the fairest and best route moving forwards."



Whilst it is inevitable that this will disappoint a few fans, the FAB believe this will be a popular move and a fairer way for all. :thumbsup:

 




Bob!

Coffee Buyer
Jul 5, 2003
12,036
The full notes from tonight's FAB meeting will be out later tonight or tomorrow morning.

However, in the meantime, we have had a response from the club regarding the Tickets in a Basket issue:

"We have been looking at a better solution and from Tuesday’s on sale onwards we will be operating a queueing system before each on sale. This will effectively mean every fan holding seats will be removed from the tickets site, they must then enter a queue and only allowed to enter the site once the on sale opens. The change will be that 30 minutes before an on sale window the sales for games will effectively close whilst everyone is removed from the site and then have to queue to get in for the next on sale window.

We have to schedule these with a third party so it’s not entirely within our control but we think it’s the fairest and best route moving forwards."



Whilst it is inevitable that this will disappoint a few fans, the FAB believe this will be a popular move and a fairer way for all. :thumbsup:


Well done
 


dazzer6666

Well-known member
NSC Patron
Mar 27, 2013
57,964
Burgess Hill
The full notes from tonight's FAB meeting will be out later tonight or tomorrow morning.

However, in the meantime, we have had a response from the club regarding the Tickets in a Basket issue:

"We have been looking at a better solution and from Tuesday’s on sale onwards we will be operating a queueing system before each on sale. This will effectively mean every fan holding seats will be removed from the tickets site, they must then enter a queue and only allowed to enter the site once the on sale opens. The change will be that 30 minutes before an on sale window the sales for games will effectively close whilst everyone is removed from the site and then have to queue to get in for the next on sale window.

We have to schedule these with a third party so it’s not entirely within our control but we think it’s the fairest and best route moving forwards."


Whilst it is inevitable that this will disappoint a few fans, the FAB believe this will be a popular move and a fairer way for all. :thumbsup:
Good stuff- it’s the right thing to do.
 






Beach Hut

Brighton Bhuna Boy
Jul 5, 2003
72,633
Living In a Box
Blimey; really?

To be clear, I’m not questioning the veracity of the statement, just that the club (have to?) rely on a 3rd party to do something so simple…
I suspect as ultimately this system is outsourced
 


Superphil

Dismember
Jul 7, 2003
25,890
In a pile of football shirts
.....no larger than A4 in length
This one will all but fit in your pocket, could keep two of you dry too 👍🏼

IMG_0089.jpeg


the club could even get some printed up and flog them.
 










jackalbion

Well-known member
Aug 30, 2011
5,917
The full notes from tonight's FAB meeting will be out later tonight or tomorrow morning.

However, in the meantime, we have had a response from the club regarding the Tickets in a Basket issue:

"We have been looking at a better solution and from Tuesday’s on sale onwards we will be operating a queueing system before each on sale. This will effectively mean every fan holding seats will be removed from the tickets site, they must then enter a queue and only allowed to enter the site once the on sale opens. The change will be that 30 minutes before an on sale window the sales for games will effectively close whilst everyone is removed from the site and then have to queue to get in for the next on sale window.

We have to schedule these with a third party so it’s not entirely within our control but we think it’s the fairest and best route moving forwards."


Whilst it is inevitable that this will disappoint a few fans, the FAB believe this will be a popular move and a fairer way for all. :thumbsup:
Why does it now say its going to take me 28 minutes to get on, I used to be able to get straight on for League Games. Now the people with the most loyalty points could possibly get the worst seats when tickets first go on sale. EDIT: Not aimed at you @Barry Izbak, just more a general statement.
 
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Giraffe

VERY part time moderator
Helpful Moderator
NSC Patron
Aug 8, 2005
27,689
Oh dear a fairly typical sledgehammer to crack a nut. has gone wrong badly.

If it appears manual intervention is needed by someone to clear the basket at 8.59am, just pay that person properly to be motivated to actually do it!

The queue system is a joke.
 




Giraffe

VERY part time moderator
Helpful Moderator
NSC Patron
Aug 8, 2005
27,689
Abort abort. This will drive people nuts in a restricted ticket situation in the lower tiers. It's vaguely funny for tier 1 as we know we will still get a ticket, but hopeless for the regular tier 2/3 people.
 


jackalbion

Well-known member
Aug 30, 2011
5,917
Abort abort. This will drive people nuts in a restricted ticket situation in the lower tiers. It's vaguely funny for tier 1 as we know we will still get a ticket, but hopeless for the regular tier 2/3 people.
It is to an extent, but I was starting to worry that I'd get stuck in an upper tier.
 




virgs

Member
Aug 31, 2004
114
Dear BHAFC
Could you please explain why if the West Ham tickets are digital only - you insist on charging for postage ?
An automated email costs nothing !
This is just plain greed
Thanks
 


Barry Izbak

U.T.A.
Dec 7, 2005
7,500
Lancing By Sea
FAB MEETING NOTES 20/11/23

We discussed the bans handed out to those who were accused of throwing beer at the Ajax away game.

ACTION Gill to draft an email to the club on this and the action taken to date before we take a position.

The meeting discussed the wide and varied responses on the new “official” NSC thread. They basically fall in to six broad issues.
  • Complaints about away ticketing, specifically “Tickets in a Basket” and On Sale times.
  • Catering problems with access/queuing, product range, self service machines.
  • Words for GOSBTS on the screen.
  • Transport to and from the ground – club awareness, lack of comms.
  • Covered Walkways.
  • Toilets / Handwashing facilities.
Response from the club regarding Tickets in a Basket issue:

We have been looking at a better solution and from Tuesday’s on sale onwards we will be operating a queueing system before each on sale. This will effectively mean every fan holding seats will be removed from the tickets site, they must then enter a queue and only allowed to enter the site once the on sale opens. The change will be that 30 minutes before an on sale window the sales for games will effectively close whilst everyone is removed from the site and then have to queue to get in for the next on sale window.

We have to schedule these with a third party so it’s not entirely within our control but we think it’s the fairest and best route moving forwards.


ACTION Catering sub group to raise these issues again at the next Catering Working Group meeting.

ACTION Clive will draft an email to the Club/Sodexo on the specific points regarding Access / Health & Safety concerns especially in the ESU and WSU where crowds around the TV causes additional congestion.

ACTION GOSBTS words to be referred to the next Matchday Experience working group.

ACTION Travel 1 We will ask if the Transport Manager (Meg Morris) would walk the floor to feel the fan experience on a matchday, i.e. take P&R one week, trains another, buses another.

ACTION Travel 2 FAB to suggest asking for volunteers to share their travel experience. Ask, via NorthStandChat, Twitter and any other comms channel for fans to record their journey to a future match.

ACTION reiterate again why the club will not build covered walkways.

ACTION ask who is responsible for toilets and wonder if anything can be done to improve situation -m revisited the proportion M/F ?

ACTION Nigel to circulate the 2024 draft FAB recruitment document for FAB discussion.

ACTION Clive to manage the FAB inbox for the next week

ACTION Nigel to update the FAB website with these notes

ACTION Nigel to update NSC FAB thread with these notes
 


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