Codner pharmaceuticals
Well-known member
Is anyone else feeling patronized by this email?:
We hope you enjoyed the official opening game at the American Express Community Stadium, it was fantastic to see so many of our 1901 Club members enjoying the facilities.
Having discussed the feedback given on Saturday we wanted to provide members with clarification on the most frequently asked questions. Please see below.
Which lounge am I in? If you are receiving this email you are in the BUPA Lounge.
What time do the lounges open and close? All 1901 Club lounges open at 12.30pm and close at 6.30pm for a 3pm kick off. For a 7.45pm kick off lounges open at 5.30pm and close at 11pm.
How do I book hospitality? All hospitality bookings must be made five days prior to the match. Food will be served at 1pm in all lounges for a 3pm kick off, timings for evening matches will be confirmed in due course. Please contact Azure on 01273 878282 or email 1901clubbrighton@azure.uk.com for all hospitality bookings.
All 1901 Club lounges will have a snack offer available, this will consist of similar products on offer in the concourse areas of the stadium.
Can I see my friends in another lounge? Movement between lounges is not possible, members are to use the lounge where they have purchased seats. Each lounge has a specific lanyard which restricts movement, these must be worn or shown at the lounge entrance to gain access.
Are cup games included? All cup games for the 2011-12 season are included in the 1901 Club package. Please note cup games are not included within the annual hospitality packages.
What are the lanyards for? Lanyards must be worn at all times to gain access into your specific lounge, only members wearing lanyards will be allowed into that lounge. Guests are asked to collect day passes at the designated entrances to each lounge, these must be ordered in advance by email: 1901club[MENTION=5978]bhafc[/MENTION].co.uk. If you are passing your 1901 smartcards please ensure you pass your lanyards in order for your guests to gain access to the lounges.
Which entrance do I use? Bupa and Profile lounge members enter via the Main West Stand reception, Gold North Lounge members enter via gate 24 on the West Stand, Gold South Lounge members enter via the gate 4 on the Main West Stand.
Can I order half-time drinks to avoid queuing? Pre ordered drinks for half-time can only be done by guests who are dining before the game, there are drink slips on each table or are available from the service staff.
Can I upgrade to platinum? If you wish to transfer your membership to another lounge we can put you on a waiting list for specific lounges. Please note there is already a waiting list and current 1901 members will have no priority over non-members.
Where do I park? Parking has been allocated in both Bennetts Field and Sussex University, all allocations have been made and we are in no position to offer a transfer between car parks. Seasonal car parking at Sussex University is available to purchase for £360, please contact the Customer Services team on 0845 873 0251.
Can I purchase away tickets? The 1901 club has a small allocation which is on a first come first serve basis, one ticket per membership. Please contact the 1901 Club team by email: email1901[MENTION=5978]bhafc[/MENTION].co.uk with your request.
How do I pass my tickets on? Members can transfer their tickets to guests using the online fan portal. Visit seagulls.co.uk click on the fans tab and then click on E-Cash Top-up and log in using your Fan Number and Card Number. If you would like your guests to access the lounges you must pass on your lanyards or order day passes through the 1901 club using the details above.
Can I leave the stadium and get back in? There is strictly no re-admission once leaving through any of the exits.
Where can I smoke? Smoking is not permitted anywhere within the stadium. There are designated smoking areas on the external concourse. Members will not be re-admitted if they leave the stadium to smoke.
Where do I get a programme? All members will receive a complimentary programme on entry to the 1901 Club in the main ground floor reception areas.
How do I know the team? Due to the number of 1901 Club Members we are unable to print team sheets. The team line-up will be displayed on the TV screens in each lounge before kick off.
Thank you for your patience during the opening of the Amex Stadium. Everyone at the football club is working hard to ensure we deliver an enjoyable match day experience.
I look forward to seeing you at our first league match of the season.
Kind Regards
Paul Rogers
Head of Commercial Services
This strikes me as wrong on a few counts. Not being able to pre-order drinks just reduces cash flow and beer flow.
We hope you enjoyed the official opening game at the American Express Community Stadium, it was fantastic to see so many of our 1901 Club members enjoying the facilities.
Having discussed the feedback given on Saturday we wanted to provide members with clarification on the most frequently asked questions. Please see below.
Which lounge am I in? If you are receiving this email you are in the BUPA Lounge.
What time do the lounges open and close? All 1901 Club lounges open at 12.30pm and close at 6.30pm for a 3pm kick off. For a 7.45pm kick off lounges open at 5.30pm and close at 11pm.
How do I book hospitality? All hospitality bookings must be made five days prior to the match. Food will be served at 1pm in all lounges for a 3pm kick off, timings for evening matches will be confirmed in due course. Please contact Azure on 01273 878282 or email 1901clubbrighton@azure.uk.com for all hospitality bookings.
All 1901 Club lounges will have a snack offer available, this will consist of similar products on offer in the concourse areas of the stadium.
Can I see my friends in another lounge? Movement between lounges is not possible, members are to use the lounge where they have purchased seats. Each lounge has a specific lanyard which restricts movement, these must be worn or shown at the lounge entrance to gain access.
Are cup games included? All cup games for the 2011-12 season are included in the 1901 Club package. Please note cup games are not included within the annual hospitality packages.
What are the lanyards for? Lanyards must be worn at all times to gain access into your specific lounge, only members wearing lanyards will be allowed into that lounge. Guests are asked to collect day passes at the designated entrances to each lounge, these must be ordered in advance by email: 1901club[MENTION=5978]bhafc[/MENTION].co.uk. If you are passing your 1901 smartcards please ensure you pass your lanyards in order for your guests to gain access to the lounges.
Which entrance do I use? Bupa and Profile lounge members enter via the Main West Stand reception, Gold North Lounge members enter via gate 24 on the West Stand, Gold South Lounge members enter via the gate 4 on the Main West Stand.
Can I order half-time drinks to avoid queuing? Pre ordered drinks for half-time can only be done by guests who are dining before the game, there are drink slips on each table or are available from the service staff.
Can I upgrade to platinum? If you wish to transfer your membership to another lounge we can put you on a waiting list for specific lounges. Please note there is already a waiting list and current 1901 members will have no priority over non-members.
Where do I park? Parking has been allocated in both Bennetts Field and Sussex University, all allocations have been made and we are in no position to offer a transfer between car parks. Seasonal car parking at Sussex University is available to purchase for £360, please contact the Customer Services team on 0845 873 0251.
Can I purchase away tickets? The 1901 club has a small allocation which is on a first come first serve basis, one ticket per membership. Please contact the 1901 Club team by email: email1901[MENTION=5978]bhafc[/MENTION].co.uk with your request.
How do I pass my tickets on? Members can transfer their tickets to guests using the online fan portal. Visit seagulls.co.uk click on the fans tab and then click on E-Cash Top-up and log in using your Fan Number and Card Number. If you would like your guests to access the lounges you must pass on your lanyards or order day passes through the 1901 club using the details above.
Can I leave the stadium and get back in? There is strictly no re-admission once leaving through any of the exits.
Where can I smoke? Smoking is not permitted anywhere within the stadium. There are designated smoking areas on the external concourse. Members will not be re-admitted if they leave the stadium to smoke.
Where do I get a programme? All members will receive a complimentary programme on entry to the 1901 Club in the main ground floor reception areas.
How do I know the team? Due to the number of 1901 Club Members we are unable to print team sheets. The team line-up will be displayed on the TV screens in each lounge before kick off.
Thank you for your patience during the opening of the Amex Stadium. Everyone at the football club is working hard to ensure we deliver an enjoyable match day experience.
I look forward to seeing you at our first league match of the season.
Kind Regards
Paul Rogers
Head of Commercial Services
This strikes me as wrong on a few counts. Not being able to pre-order drinks just reduces cash flow and beer flow.
