Matchday prices 2013/14 Cat A,B,C

[seagullsovergrimsby]

But that was the point Creaky was making (post #149). It HAS to be obvious (which it is on the page the first post is linked to) as opposed to hidden away in the small print.

The full prices and pricing map is a link from a news item on the official website , the news item goes on to mention the new booking fees. I think the club would argue that the news article and the link to the pdf are to be read in conjunction. A disclaimer in the small print referring to "errors and exceptions excepted" means you can get away with making mistakes or unintentionally leaving things out.

 

[Creaky]

The full prices and pricing map is a link from a news item on the official website , the news item goes on to mention the new booking fees. I think the club would argue that the news article and the link to the pdf are to be read in conjunction. A disclaimer in the small print referring to "errors and exceptions excepted" means you can get away with making mistakes or unintentionally leaving things out.

If you take the most direct and obvious route to that PDF - (Tickets on the header menu then ticket prices), there is no mention of any booking fee.

 

[Husty]

If you take the most direct and obvious route to that PDF - (Tickets on the header menu then ticket prices), there is no mention of any booking fee.

Well we'll soon find out, I just lodged a complaint with the ASA.

 

[Creaky]

Watching "Your Money their Tricks" on BBC1

They've been talking about booking fees - the guy from the ASA just stated that, "if a booking fee per ticket is compulsory then it must be included in the advertised price" - they have banned numerous adverts and are encouraging people to complain to them about breaches of the new code.

 

[Perry's Tracksuit Bottoms]

ASA clamps down on misleading ticket prices27 February 2013

The Advertising Standards Authority (ASA) today ruled against four theatre ticket providers for quoting misleading ticket prices on their websites.

We found that compulsory fees and charges were not being included up-front in ticket prices. This meant that fees charged on either a per ticket or per booking basis were only made clear later in the buying process.

In future we expect these to be advertised from the start. For example a £25 ticket with a £2.50 per ticket booking fee should be advertised as £27.50. The advertiser may include a breakdown of the cost. A booking fee charged on a per booking basis should be advertised, for example, as £25 + £2.50 fee per booking.

The rulings make clear that advertised prices for theatre tickets must include all compulsory fees and charges in quoted ticket prices and be more up-front about booking fees. This means that consumers will have all the information they need in the first instance to help them make an informed choice and to shop around should they wish to look for a better deal.

Our priority now is to make sure our rulings are followed by all ticket retailers so that all ticket prices are transparent, and consumers are not misled or treated unfairly.

Guy Parker, Chief Executive of the Advertising Standards Authority, said: “These pricing practices are simply not fair. They draw us in on a false promise. They make us less likely to shop around for the best deal. Our rulings send a clear signal to advertisers: sort out your pricing so we all get a fair deal”.

 

[Captain Sensible]

ASA clamps down on misleading ticket prices27 February 2013

The Advertising Standards Authority (ASA) today ruled against four theatre ticket providers for quoting misleading ticket prices on their websites.

We found that compulsory fees and charges were not being included up-front in ticket prices. This meant that fees charged on either a per ticket or per booking basis were only made clear later in the buying process.

In future we expect these to be advertised from the start. For example a £25 ticket with a £2.50 per ticket booking fee should be advertised as £27.50. The advertiser may include a breakdown of the cost. A booking fee charged on a per booking basis should be advertised, for example, as £25 + £2.50 fee per booking.

The rulings make clear that advertised prices for theatre tickets must include all compulsory fees and charges in quoted ticket prices and be more up-front about booking fees. This means that consumers will have all the information they need in the first instance to help them make an informed choice and to shop around should they wish to look for a better deal.

Our priority now is to make sure our rulings are followed by all ticket retailers so that all ticket prices are transparent, and consumers are not misled or treated unfairly.

Guy Parker, Chief Executive of the Advertising Standards Authority, said: “These pricing practices are simply not fair. They draw us in on a false promise. They make us less likely to shop around for the best deal. Our rulings send a clear signal to advertisers: sort out your pricing so we all get a fair deal”.

This!

Sort it Barber and advertise the REAL price of your rip off tickets.

 

[Perry's Tracksuit Bottoms]

Here's a link to the ASA form

 

[Perry's Tracksuit Bottoms]

And for the avoidance of doubt, the club's webpage announcing the new prices states

This means fans can get a ticket for as little as £25

which is quite plainly untrue.

 

[BHAZiggy]

And for the avoidance of doubt, the club's webpage announcing the new prices states

This means fans can get a ticket for as little as £25

which is quite plainly untrue.

Although I agree that it is misleading, and inaccurate for the majority of us, it is actually true. Platinum members can potentially purchase cup tickets for that price.

 

[Perry's Tracksuit Bottoms]

Although I agree that it is misleading, and inaccurate for the majority of us, it is actually true. Platinum members can potentially purchase cup tickets for that price.

That's a very spurious argument about a single and as yet unspecific circumstance.

 

[BHAZiggy]

It's not an argument Perry. I am essentially agreeing with you. What makes it spurious?

 

[Brovion]

The full prices and pricing map is a link from a news item on the official website , the news item goes on to mention the new booking fees. I think the club would argue that the news article and the link to the pdf are to be read in conjunction. A disclaimer in the small print referring to "errors and exceptions excepted" means you can get away with making mistakes or unintentionally leaving things out.

Untrue. You wouldn't get away with not quoting the VAT on the price for example, intentionally or unintentionally. Putting E&OE in the small print is not a 'Get Out Of Jail Free' card.

It's a moot point in this example as to whether the bit about the booking fees should come before the link to the PDF (you might click straight to the link and not see the bit about the fees), and also whether the 'from as little as £25 bit is accurate. Platinum members don't pay a booking fee, but how do you become a Platinum member? Buy a season ticket? That's quite a cost to avoid a booking fee!

 

[Perry's Tracksuit Bottoms]

It's not an argument Perry. I am essentially agreeing with you. What makes it spurious?

The bit about it being true, mainly.

 

[BHAZiggy]

You are right in the fact that the majority of us cannot buy that ticket for £25. As mentioned above, you can get it for that but in order to qualify you'd have to essentially buy 2 season tickets (1 home and 1 away). It is on par with holiday adverts where you know that, despite the price advertised, you'll pay much more.

 

[seagullsovergrimsby]

And for the avoidance of doubt, the club's webpage announcing the new prices states

This means fans can get a ticket for as little as £25

which is quite plainly untrue.

Tickets sold to away fans on the club's behalf by the away club (because there is no POTG) who don't charge any fees would fall into this category. A £25 ticket would cost £25.

 

[Husty]

Tickets sold to away fans on the club's behalf by the away club (because there is no POTG) who don't charge any fees would fall into this category. A £25 ticket would cost £25.

Christ, I'm going to have to start sitting in the away end I think.

 

[seagullsovergrimsby]

Untrue. You wouldn't get away with not quoting the VAT on the price for example, intentionally or unintentionally. Putting E&OE in the small print is not a 'Get Out Of Jail Free' card.

It's a moot point in this example as to whether the bit about the booking fees should come before the link to the PDF (you might click straight to the link and not see the bit about the fees), and also whether the 'from as little as £25 bit is accurate. Platinum members don't pay a booking fee, but how do you become a Platinum member? Buy a season ticket? That's quite a cost to avoid a booking fee!

So if it is a genuine mistake there are no mitigating circumstances and they're found guilty as charged ?

 

[narly101]

Apart from a decent FA Cup draw... how many people will actually pay £43.50 for a ticket for any Albion game next season?

Not me. £39 last year was steep enough. popping a whopping an approximate 10% on top of that will levae my W1C ticket available for the next mug

 

[Perry's Tracksuit Bottoms]

You are right in the fact that the majority of us cannot buy that ticket for £25. As mentioned above, you can get it for that but in order to qualify you'd have to essentially buy 2 season tickets (1 home and 1 away). It is on par with holiday adverts where you know that, despite the price advertised, you'll pay much more.

Indeed. And therefore it is impossible to buy a ticket for £25.

 

[seagullsovergrimsby]

Indeed. And therefore it is impossible to buy a ticket for £25.

See post #175 , where does it say this price is exclusive to home fans ? Fans from other clubs check out the official sites for snippets of information regarding ticket pricing and travel directions etc.