Lloyds TSB the thieving gits

[Gary Nelson]

I worked for Lloyds TSB in the Collections call centre, handling inbound and outbound calls for loans, overdrafts & mortgages (I also did Card before it went to Southend). I got very disillusioned with it all by the end, which is why I jacked it in. They were more interested in stats and productivity than quality of service.

I had 10 staff, all different ages, different genders, and totally different people. Part of my job was coaching them, and "scoring" their calls. Some were excellent at their jobs, some were crap and couldn't really give a toss. The ones who were excellent were invariably the ones who took the time with a customer to really understand the problem and come to realistic, workable solutions for their arrears. But that took time. The crap ones were more slapdash, but dealt with more calls, and THAT is what LTSB want. They'd rather have someone handle 10 calls an hour in a crap way, than 5 calls an hour in a thorough way.

Thats probably the same in most call centres, but it pissed me off when management would call me up cos so-and-so only took 30-35 calls the previous day. No matter that those customers were handled with respect and went away satisfied - if someone wasn't handling up to about 60 calls a day, they were shite as far as management were concerned.

I was pretty good in my days on the phones and could work quickly as well as deal with the calls well...but f*** that for a game of soldiers, being strapped to a phone for 7 hours a day. But I got totally fed up running a team, so off I went. Now I get to piss about on here all day, for more money.

Easy, did you work in Black Lion St? If so when were you there? I worked on inbound during the glory period of Aug 97-Feb 98.
I hated the mundane aspect but even worse were the team leaders who had no common sense and were earning £15-£17k a year thinknig they earnt 3 times that and treat you like shite.

Marvellous.

 

[Easy 10]

Gary Nelson - I did indeed work in Black Lion St (1990 till about 2000 - far too long). Dave Rider. Do I know you then ?

 

[Gary Nelson]

Dont recognise your name.
I had a fat bird as a team leader on floor 2. Cant remeber her name but she had blonde hair. When I was there they were changing the system over from 1960's orange/yellow screen to p.c.'s and people were being trained up on columbus or something.

 

[Gary Nelson]

Actually a guy Im quite frinedly with through work now used to work there-Lee Martin. Good man

 

[Easy 10]

Yeah, Lee was OK.
I think your 'fit bird' team leader was probably Lisa...Lisa....dammit, I can't remember her surname now. Lisa something, and yes, she was fit (and quite a good laugh - kept having her "blonde" moments).

The Line manager there was a certain Dean Lightwood, goalkeeper for Langley Sports and now Eastbourne Borough I think. Good bloke.

 

[Gary Nelson]

There was an old bloke (mid 30's which is old when your 18) and he was about to marry some young bird called Mel. Always wanted to nail her!

 

[Easy 10]

That would be Phil Turner, or "Mr Motivation"...very nice fella, but brimming over with just too much enthusiasm for that job. He used to do loads of the training there. Mel was a sweetie, used to get on well with her.

 

[CHAPPERS]

Piss off to LloydsTSBCallCentreExEmployeesReUnited.com you two

 

[Easy 10]

Harsh.

But fair.

 

[marvin]

Now these sill people have me really confused, all the money I owed them has now disapeared, where too I have no idea, I shall wait and see where it reapears, if it dosen't you won't see me telling them.

 

[Easy 10]

Believe me, it won't have disappeared.
More likely some kind of glitch where your account has somehow found its way off the queue it is supposed to be on to enable LTSB staff to pepper you with phone calls and letters. You will be found, and hunted down like a dog.

 

[marvin]

Believe me, it won't have disappeared.
More likely some kind of glitch where your account has somehow found its way off the queue it is supposed to be on to enable LTSB staff to pepper you with phone calls and letters. You will be found, and hunted down like a dog.

that is what i expect but, err it shows up as a transfer to another card, what card?

They were supposed to be sorting out the interest rates on them not transfering everything.

I hope Texaco give me enough credit limit to move away from these jokers, oh hang on a minute, in the small print, the Texaco card is just Lloyds TSB rebranded, AHHHHHHHHHHHHHHHH....

 

[Chesney Christ]

You do not think that your view may be clouded because they sacked you ....

Sacked me? I was a temp and my contract ran out. Who the f*** are you anyway Billy one post?