I know this sounds like bollocks but
- Thread starter Publius Ovidius
- Start date
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Lush
Mods' Pet
Don't get me started on the club shop....
Oh OK then....
Personally I'm glad the club has had the guts to do it. I have NEVER seen the older shop staff looking HAPPY in their work, HAPPY to serve you or even HAPPY generally. Sometimes these things are for the best for all concerned.
When I lived out of Brighton I used to look forward to going into the club shop but it has never been any less than a thoroughly depressing experience due to the staff. You ALWAYS felt that you were a bit of nuisance getting in the way of whatever else they had to do. Or there was some sort of dreadful - "it's not my turn I served the last one" looks exchanged between them.
I'm sure they are lovely people. I'm sure they are big Albion fans. I'm sorry for their recent tragedies. But it was last century customer service, the kind you only get from people over fifty, I'm sorry to say.
Rant over.....
Oh OK then....
Personally I'm glad the club has had the guts to do it. I have NEVER seen the older shop staff looking HAPPY in their work, HAPPY to serve you or even HAPPY generally. Sometimes these things are for the best for all concerned.
When I lived out of Brighton I used to look forward to going into the club shop but it has never been any less than a thoroughly depressing experience due to the staff. You ALWAYS felt that you were a bit of nuisance getting in the way of whatever else they had to do. Or there was some sort of dreadful - "it's not my turn I served the last one" looks exchanged between them.
I'm sure they are lovely people. I'm sure they are big Albion fans. I'm sorry for their recent tragedies. But it was last century customer service, the kind you only get from people over fifty, I'm sorry to say.
Rant over.....
The Large One
Who's Next?
No, it's not that.Gritt23 said:
Dick Knights Mumm
Take me Home Falmer Road
Lush said:
*wakes up from post-lunch snooze*
........... you are joking ......................... the "it's not my turn" is praticed by bored retail staff of all ages.
Lokki 7
WSU
Lush said:
I'm so glad that there are people who frequent this board more miserable than me. Comforting.
Meade's Ball
Well-known member
Lokki 7 said:
Gritt23
New member
The Large One said:
In which case I'm really struggling for anything that doesn't affect the playing side, which will bother me anywhere near as much as it appears to bother DTG.
Is it something and nothing, and DTG is just setting himself up for criticism, a posting of THAT picture for being a big girls blouse, and then a flounce?
Lush said:
It's not only you, myself and my wife had similar experiences with the shop.
The problem is that the club didn't really have to work too hard at customer service for the first three or four years at Withdean as there was huge demand for anything albion related, whether it was clothes, books or DVD's (when they ever got finished), there was always a huge queue of people gagging for the stuff. They had taken it for granted and now things have taken a bit of a downturn they are struggling.
I'd say the same is true of the marketing dept as in my experience of them, over three years ago now granted, was that they were truly awful in as much as my company at the time were trying to spend money on advertising/sponsorship but found it incredibly hard to get them round to organising anything.
Lack of funds never excuses lack of professionalism and I found these areas of the club were always rather amateur to be honest.
Gritt23
New member
Gritt23 said:
Just to clarify, I'm not meaning DTG is deliberating trying to evoke that reaction / scenario, I'm just wondering if that is how it will go, IF, the news isn't quite of the magnitude people are expecting.
Anyone who things DTG is a man for wind-ups, doesn't know him very well. That was NOT what I was saying.
unnameable
New member
I know what the big secret is. The club plans to erect a statue of David Neighbour outside Withdean.
Dick Knights Mumm
Take me Home Falmer Road
Gritt23 said:
...................... so what exactly are you saying ?
jonnyboylennon
New member
Gritt23 said:
I wish they f***ing would go back to the old badge.
somerset
New member
I have heard, even way down here in the West Country, that there will be a restriction of some sort to keep the abusers away from the players on the south side, ie a fence/partition along the track on match days........... but hey what do I know?
mona
The Glory Game
Spot on.Mellor 3 Ward 4 said:
Who is this Dave the Gaffer bloke anyway?
If this is true, sad news for those involved - obviously.
I just hope that some of the people getting indignant about 2 people losing their job aren't the same who are MORE than happy to see the same thing happen to another employee, i.e Kerry Mayo.
That is all
I just hope that some of the people getting indignant about 2 people losing their job aren't the same who are MORE than happy to see the same thing happen to another employee, i.e Kerry Mayo.
That is all
nobody's dupe
Old Fart
Lush said:
You silly, stupid, pathetic young person. Typical of Thatchers children. Do what I like; Say what I like; How I bloody like and To hell with who gets in the way. NUMBER ONE FIRST AND LAST AT ALL TIMES!
You dare to gloss over "their recent tragedies." You stupid bitch. It's obvious if those same tragedies happened to you, you would go under.
So when you went in to the shop instead of treating you like Lady Muck they treated you like the common little upstart that you are. You've had a chip on your shoulder ever since. I don't visit this board very often, but when I do you seem to always be relating to it.
Well let me tell you that you were never treated badly by either Julie or Pat.
They were two members of the shop staff who were sought out by customers because they gave such good service. Their sackings under the guise of redundancies have nothing to do with cost-cutting. Instead, an employee has got his/her way at the club for the umpteenth time because Julie and Pat dared to cross him/her. This action has gone back to the days of Bellotti.
somerset
New member
on that note............. i'm off..