Back on the rollercoaster
- Jul 5, 2003
Yes, but you have picked the wrong target for your whinge. Bank staff are not selling shoes or ice creams. Even the counter staff have a range of responsibilities and obligations to protect customer privacy, look out for fraud and other criminal activity and protect the funds in accounts for the customers, particularly vulnerable ones who don't always respond well to being protected. You won't be aware of all the paddling their feet are doing under the surface to keep you and your money safe while still trying to provide a friendly service. You probably haven't even been in to bank for a few years if you are an online user and yet you pass judgement. Sure, there aren't so many staff or branches, but the ones that remain work very hard to provide a good service.
Oh yes I have been in the bank, I go in most months. I think I’ll leave it there as maybe my experiences are an exception but I find customer service has taken a nosedive to what it was.