It’s the same as the stewarding fiasco after the Palace home match last year. Statement made with no apology in and basically said nothing. It’s what the club does these days. Never apologises or admits they were wrong/made a mistake. Like Bozza says it would be nice if they said sorry. It’s not like anyone is going to sue them for having to queue so there’s no liability at stake.Of course we appreciate the many good people at the club. The statement was very poor and will not make anybody caught up in that fiasco last night feel any better. If same circumstances cropped up again there is no doubt there would have to be assurance that it would be dealt with differently otherwise very few would turn up. I have spent years apologising to valued clients when something has gone wrong even if out of our control. This is not PBs way . He is black and white that club is run perfectly and anything that goes wrong is not there fault. As I have said before many problems with travel to Amex and all we hear is nothing to do with them instead of saying they will talk to all parties involved to try and improve service. How nice it would be to hear an apology and they are going to look into last night because they agree supporters should not have to put up with that.