The Uninvited Guest
Banned
Burn the place down
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Advice who to contact at the club regarding a complaint?
- Thread starter See-Goals
- Start date
The Ringleader
Banned
Is it just me or if we find out the reason for this complaint this could turn Nsc gold? 
Tom Hark Preston Park
Will Post For Cash
- Jul 6, 2003
- 70,622
It does sound pretty baffling to be sure. Can't for the life of me see what kind of actions by the club shop staff could possibly have left a three and a half year old kiddie so distraught and her dad that incensed. Very odd.
seagullsovergrimsby
#cpfctinpotclub
Write a letter instead of having a face to face with the shop manager. Issues can get swept under the carpet and those at the top never get to hear about it.
One True BHA
New member
- Sep 2, 2008
- 1,769
I emailed martin perry over a week ago regarding season tickets and have had no response! Pathetic
Lord Bracknell
On fire
He doesn't deal with this sort of thing any more ... he's working full-time on the Falmer project.
Kylies Stunt Arse
What?
That's not really the point though is it. He will have someone monitoring his email, if he isn't doing it himself, who can forward these things on to the relevant person. How are we supposed to know EXACTLY what is and isn't within his remit?
Just a general observation when dealing with organisations like the Albion (known for their patchy response rates - although I haven't had too many issues over the years) - it's always good to get an immediate acknowledgement for a letter or email just os that you know SOMEONE has it and that it is in the system.
Doesn't need to be anything more than "We have it and I'll pass it on the the right person. Name" - but it's the lack of any kind of response that leaves people feeling generally unsatisfied. Simple bit of customer service strategy makes a huge amount of difference - reassures the customer and for the company generally saves on time handling follow-up "have you got it? who's dealing with it?" correspondence.
Doesn't need to be anything more than "We have it and I'll pass it on the the right person. Name" - but it's the lack of any kind of response that leaves people feeling generally unsatisfied. Simple bit of customer service strategy makes a huge amount of difference - reassures the customer and for the company generally saves on time handling follow-up "have you got it? who's dealing with it?" correspondence.
Icy Gull
Back on the rollercoaster
- Jul 5, 2003
- 72,015
So it's OK to just ignore an email that doesn't fall within his remit? Bit of a not my job boss attitude imo, or are you suggesting it's the emailer's fault for not knowing who does what job within the club?
Having said that, I'm not vaguely suprised by the lack of response from the club.
Lush
Mods' Pet
In the past, I've been the first to seize the opportunity to have a bit of a rant about the club shop, however the customer service in there has improved immeasurably IMHO in the past year or so.
Seems like there's still work to be done ...
Seems like there's still work to be done ...
Beach Hut
Brighton Bhuna Boy
Still waiting for a response from my mail as to why I needed to renew my ST when I had a 2 year one......
Lush
Mods' Pet
That's because you don't, they just sent the letters out by mistake.
The next letter you need to send is to ask why people who bought a 2 year season ticket last year haven't been offered a discount on the 2010-2011 season, but people who bought a 2 year season ticket this year have.
Same here. Been over 3 weeks since the club told me they would "look into it" I still don't know if I have a season ticket for next season or not
Not in my case. When I queried it, the club initlially told me there records showed I had a 1 year ticket.
drew
Drew
Is it just me or does anyone else feel that it is slightly odd that someone who claims to have been a lifelong supporter and is a London commuter, has to come on this forum to find out the address of the club and who to write to? I would have thought anyone who is a supporter would know Ken Brown is the man in charge of running the club!
Whatever incident occured I do hope you get it resolved but surely it would have been better to take it up with the club in the first instance rather than make reference to it on here. Club details are freely available on their website.
Whatever incident occured I do hope you get it resolved but surely it would have been better to take it up with the club in the first instance rather than make reference to it on here. Club details are freely available on their website.
Storer68
New member
And IMHO usually the club shop staff go out of their way to be helpful. All sounds very odd to me.
Beach Hut
Brighton Bhuna Boy
The Peanut Roaster
Banned
Sorry to hear about the complaint.
Just wondering if you got into some sort of slanging match, which could have upset your little one? If you didn't , then I apologise for the suggestion.
My experience with the shop has been nothing short of superb service. I give you this example...
Just 3 days before Christmas day last year, I phoned the shop to enquire if my 9 year old's shirt had been sent, that I'd ordered a week earlier.
They said that it had been sent by recorded delivery, and delivered, two days earlier.
I explained that it may have been, but not to us.
They said no problem, we'll send another out within 1 hour by special delivery (a guaranteed postal service ), and if the other one turns up, please send it back.
Total quality service from the team at the shop. My lad had his Brighton shirt on Christmas day.
Just wondering if you got into some sort of slanging match, which could have upset your little one? If you didn't , then I apologise for the suggestion.
My experience with the shop has been nothing short of superb service. I give you this example...
Just 3 days before Christmas day last year, I phoned the shop to enquire if my 9 year old's shirt had been sent, that I'd ordered a week earlier.
They said that it had been sent by recorded delivery, and delivered, two days earlier.
I explained that it may have been, but not to us.
They said no problem, we'll send another out within 1 hour by special delivery (a guaranteed postal service ), and if the other one turns up, please send it back.
Total quality service from the team at the shop. My lad had his Brighton shirt on Christmas day.