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4 yr old season ticket holder charged as adult, club won't fully refund....advice please.
- Thread starter SurprisedSeagull
- Start date
studio150
Well-known member
so if this was reversed and you were being charged a child price by the club for what should have been an adult ticket, I am sure that the club would not have been suggesting that a child may have been going and therefore no need to pay the difference for that period.
Horses Arse
Well-known member
He must have some very bad off days if that's true
Beach Hut
Brighton Bhuna Boy
Such as when, his dealing with specific customer issues when raised to him have been exemplary from what I have seen and heard.
Horses Arse
Well-known member
My experience was shocking. Perhaps I was just unlucky.
SurprisedSeagull
New member
- Oct 6, 2014
- 7
- Thread starter
- #26
I emailed Paul, he replied in exactly eight minutes - now that's impressive! Paul has passed on my details to Jenny Gover, head of customer services. Be in touch with further news.
portslade seagull
Well-known member
Looking good then ....
Barrel of Fun
Abort, retry, fail
What was your experience? Genuinely interested.
Horses Arse
Well-known member
Best forgotten. Really don't want to share it and have it dissected and hear people's views who have no knowledge or idea. That's not meant as a dig at anyone in particular, just a recognition of what happens. Suffice to say that the experience really made me question my 'relationship' with the club, which is a big deal for me.
Barrel of Fun
Abort, retry, fail
Fair enough.
Lincoln Imp
Well-known member
- Feb 2, 2009
- 5,964
An admin mistake by a jobsworth is sad, but it happens. What worries me is that episodes like this so often reflect a dysfunctional and inward-looking culture such as you might find in, say, Network Rail or the town hall. They simply shouldn't happen in a community-facing football club.
Sheebo
Well-known member
- Jul 13, 2003
- 29,297
horshamite
Now Saltdeanite.
- Nov 16, 2010
- 468
Paul Barber replied to an email sent to him around 9.30 on a monday evening in around 8 minutes? I'd say that was very impressive of the man!
gregbrighton
New member
The Buttery Biscuit Base
New member
8 minutes?!? Disgrace! Barber out!!!
Yorkshire-Seagull
New member
- Feb 11, 2008
- 445
Just one thing to mention - I had an issue earlier in the year, and he was extremely unhelpful when I emailed him. The Supporter Services team had given me incorrect information, so I emailed Paul Barber to see if he could help - he was very abrupt in his emails, and basically accused me of lying.
Lost a lot of respect for him and the club over that.
Lost a lot of respect for him and the club over that.
Dr. Notthenineo'clocknews
Remainer
I've only skimmed through the thread but is there an issue with this ticket being in the North? little Jack has had his ST since he was 2 and my understanding was that low low price of 49 quid or what ever it is now, only applied to the Family Stand
drew
Drew
The facepalm was because the tone of the post was seemingly about demanding an apology for a slur rather than getting the issue sorted which it appears PB is now doing. By all means say that you were disappointed by the comment but put it in perspective. It's up there with using a threat to go to the Argus as your opening gambit. I wonder whether PB has already apologised in his reply, which, from my experience, would be par for the course.
There are of course exceptions and without detail it would be difficult to comment on the rights or wrongs of each issue. Suffice to say, anyone and any organisation can get it wrong. The best example was of course the 'indignity' suffered by Big Belly (I think that's who it was but apologies if I'm wrong).
GoingUp
Well-known member
What a joke, impressive Barber got back so quick, let us know the outcome.
Im surprised and impressed Barber has resolved issues personally. Barber in for abit longer!
Im surprised and impressed Barber has resolved issues personally. Barber in for abit longer!
