Seasidesage
New member
In the summer as a treat to myself me and a mate upgraded our seats from west lower to 1901. Having had a season ticket since the Amex and been to quite a lot away I had 300+ points. This morning I went to buy tickets for Burnley only to find that because 'I have changed product' my loyalty points have been zero'd off! That can't be right surely? To be fair to the lad I spoke to he's gone off to speak to a supervisor but if correct what a disincentive to upgrade that is?
Is that right NSC or is he misinformed?
Is that right NSC or is he misinformed?