Trading standards / legal advice

[Triggaaar]

Send the details and the aspect of law they are breaking by not giving you the retailer to their CEO. Explain the issue and how you have previously had such fantastic experiences with Amazon but this has ruined your trust in them.

There is a pretty good chance that they will just refund you the money and then either go after the supplier themselves or just leave it. You are worth more to them in the long run than a couple of cheap tablets.

The CEO email address can be found on ceoemail.com

I rarely have any issues after escalating to that level. I know it's ridiculous however so many companies now will just bend over backwards. The second the CEOs assistant sends the email to the CEO team that probably sit next to the normal complaints guys

I like the sound of that advice, but I've just been onto my Amazon account to try and resurrect my claim, and I couldn't see it, so I just used the 'Contact Seller' option, and asked them to get back to me etc or I will file a claim.

I could try the CEO bit too, but since I've just sent more correspondence to the Seller, perhaps I should wait to not hear back from them first.

 

[Triggaaar]

Viagra isn't meant to last that long!

And by "went wrong", do you mean "it" fell off?

It didn't fall off, but it won't power up any more.

 

[Everest]

It didn't fall off, but it won't power up any more.

You'll have to get a new socket to plug it into then

 

[Triggaaar]

You'll have to get a new socket to plug it into then

You sound like an expert, I shall always look out for your advice.

 

[Weststander]

Buying cheap tablets they may claim a years use is fair enough

No. Under the Sale of Goods Act the tablets should be of satisfactory quality, and that includes durability of up to 6 years depending on the item. A tablet, even a cheaper one, would reasonably be expected to have a life far greater than 12 months. Follow the excellent advice on various consumer websites where they talk about durability. If you want to see it through, you will almost certainly win with a repair (unlikely) but more likely another full redress, if you are determined and follow the steps on those websites.

 

[surrey jim]

Wow, thanks for the quick replies.

I don't know anything about that - is that still applicable after a year?

Does each item gave to be over £100? Or is it total of transaction?

for more information see here http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

 

[Triggaaar]

for more information see here http://www.moneysavingexpert.com/shopping/section75-protect-your-purchases

The Which? magazine lawyer I spoke to yesterday said that the credit card wouldn't give me cover, because the payment was made to Amazon, not the retailer I was buying from.

From your link:
[h=2]What's not covered by Section 75?[/h]"Goods/services bought through intermediaries - travel agent, group-buying sites etc"

"There have also been recent cases where people buying goods on Amazon through 'Marketplace' suppliers have been turned down for Section 75 claims by credit card companies. Some opinion says these SHOULD be covered, but it may be a fight to make it happen."

 

[Rookie]

Was it defective? By your own words it was cheap, therefore how long would a reasonable person expect such a product to last?
Personally (and without knowing the full facts) I would ask it it was worth the hassle and cost in pursuing?

 

[Springal]

Not that it matters but Amazon will probably ban you, they have form for it

 

[Arthur]

Was it defective? By your own words it was cheap, therefore how long would a reasonable person expect such a product to last?
Personally (and without knowing the full facts) I would ask it it was worth the hassle and cost in pursuing?

Was thinking the same myself but by the sounds of things he has a case......bloody Brussels!