[Albion] Ticket refund

[razer]

I took the refundable ticket option for the Leicester game and due to my train being cancelled, I would not have been guaranteed to get to the ground during game time so I turned around and went home.

Trainline refunded my fare with no quibbles but the application to get the game ticket refunded is proving somewhat difficult. The process is not competed by the club and the third party have asked that I provide a written communication from the train company confirming the cancellation.

As you may or may not be aware, train companies either do not answer telephones or tell you to email your request, to which they subsequently do not respond and apparently an email confirming travel "disruption" is not good enough as it doesn't say "cancelled".

Any advice as to where to go from here or do I just suck it up and forget it?

 

[Frankie]

I'd say suck it up as the club may charge you for asking for a refund in their current state of Eberneezerness

 

[raymondo]

I took the refundable ticket option for the Leicester game and due to my train being cancelled, I would not have been guaranteed to get to the ground during game time so I turned around and went home.

Trainline refunded my fare with no quibbles but the application to get the game ticket refunded is proving somewhat difficult. The process is not competed by the club and the third party have asked that I provide a written communication from the train company confirming the cancellation.

As you may or may not be aware, train companies either do not answer telephones or tell you to email your request, to which they subsequently do not respond and apparently an email confirming travel "disruption" is not good enough as it doesn't say "cancelled".

Any advice as to where to go from here or do I just suck it up and forget it?

Do you have documentation, online screen shots for eg, of your successful claim from the train company? If that has train company logo then that may be enough

 

[essbee1]

Tbh Razer, it depends on how much you can be bothered to chase up. Personally, firing off emails to
train companies will probably be fruitless. If you get no joy after a few weeks, I would write a letter to one of the train Execs. explaining the
situation and see what happens. They normally reply (well, if they're like the big supermarket chains etc
they will). And they have a whole machinery of means to write letters back because they've got f*** all to do
with their time (don't put that in the letter mind )

 

[pasty]

Don’t know if it will help but this website lists historical delays and cancellations. If you can find your train and it shows cancelled maybe a screenshot may be enough?

On Time Trains

Find out how often your train journey is on time, look up recent services eligible for delay repay claims and check your station rankings.

www.ontimetrains.co.uk

 

[Zeberdi]

I took the refundable ticket option for the Leicester game and due to my train being cancelled, I would not have been guaranteed to get to the ground during game time so I turned around and went home.

Trainline refunded my fare with no quibbles but the application to get the game ticket refunded is proving somewhat difficult. The process is not competed by the club and the third party have asked that I provide a written communication from the train company confirming the cancellation.

As you may or may not be aware, train companies either do not answer telephones or tell you to email your request, to which they subsequently do not respond and apparently an email confirming travel "disruption" is not good enough as it doesn't say "cancelled".

Any advice as to where to go from here or do I just suck it up and forget it?

That’s laid out in the T&Cs so that’s not unexpected.

Trainline refund cancelled trains automatically if you use the App so check that the option isn’t there on your ticket confirmation in the app.

Failing that, Trainline are pretty hopeless to deal with directly, they are just an agent - telephone Customer Services for the specific train company that provided the train service (East Midlands?) - you may have better luck.

 

[Bozza]

What a pain in the arse.

I would attempt to use whatever comms you have from Trainline, detailing the refunded fare, as proof that your service was cancelled.

If this doesn't prove sufficient, I'd be contacting Supporter Services at the club about this, as there is no point having this supposed insurance if they make fans jump through difficult hoops to obtain their rightful refund. A cynic may suggest that they know most will just give up as £30 isn't a huge sum of money worthy of investing hours of effort to get back.

 

[Skuller]

Don’t know if it will help but this website lists historical delays and cancellations. If you can find your train and it shows cancelled maybe a screenshot may be enough?

On Time Trains

Find out how often your train journey is on time, look up recent services eligible for delay repay claims and check your station rankings.

www.ontimetrains.co.uk

That’s a great site I didn’t know about. Thanks, I’ll definitely use it in the future. The trouble is that it relies on accurate recording of arrival times. A train I was recently on definitely arrived over fifteen minutes late (eligible for delay repay) but that site says (surprise, surprise) it arrived 14 minutes late.

 

[Happy Exile]

This thread came up with a search for a Delay Repay so thought I'd share the Kafka-esque experience of trying to get a Delay Repay refund from Southern that I've got ongoing. The long story short is that I got a train midweek to somewhere that required using 2 different train operators. I got an "anytime day return" because I didn't know what time I'd be heading back but buying online you still have to specify a time, though you can just get whatever train you want. Coming back in the evening my train from Clapham Junction back down to the Promised Land of East Sussex (a Southern train) was cancelled, and the next one was late meaning a delay of nearly an hour in total.

I submitted my Delay Repay to Southern who replied insisting it was the other train operator that delayed me as that's where my return journey had begun and they seem to be using logic that as the train I had bought the ticket for was an earlier time than the one I actually got, I couldn't have been at Clapham for the cancelled train unless I was delayed earlier in my journey. A few emails backwards and forwards and they aren't accepting they are responsible, that their website dictates specifying a train time for an "anytime return" regardless of if you actually go for that specific train, and that despite their cancelled train and late train being the only delays I had it's not their fault. They now want to know all the details of all my departure times each time I changed train on my journey home, about a month after the event and I have genuinely no idea as I broke the journey up on the way.

I appreciate some people might look at what train is cancelled and try and fraudulently claim but if they really want to they can see what time I scanned into Clapham Junction and out again at my destination I'm sure and that'll tell them I was there. I guess the moral of the story is track every journey everywhere all the time just in case a future leg of it is delayed and you need to provide evidence because Southern will do everything they can to get out of paying.

 

[Albion my Albion]

in their current state of Eberneezerness

and in your current state of Cratchitness (better than Bobiness)