NS Herald
Well-known member
I know it has been done to death on here but there are still issues the club are not getting to grips with.
Your response to an earlier question of "As an aside, the easiest way of purchasing your Hartlepool ticket is online" is not necessarily the case owing to limitations of the system.
I tried to purchase North Stand tickets for tonight and the system kept rejecting my request. There was/is clearly an error as tickets were showing at £13.
I therefore tried to purchase SSC tickets but the only option was row A seats 202/203 which was not of interest as I wanted a 'better' view if possible. The system does not allow you to see what seats are available and in today's age this should be possible?
I then tried calling the ticket office with Q position 10 and after waiting a considerable time to get to position 1 I got a message there was no one to take my call and leave a message.
I eventually got through several hours later and have tickets for the family stand.
The club HAS to do better as it is clearly alienating fans and does not seem to be providing a level a service that it should.
Your response to an earlier question of "As an aside, the easiest way of purchasing your Hartlepool ticket is online" is not necessarily the case owing to limitations of the system.
I tried to purchase North Stand tickets for tonight and the system kept rejecting my request. There was/is clearly an error as tickets were showing at £13.
I therefore tried to purchase SSC tickets but the only option was row A seats 202/203 which was not of interest as I wanted a 'better' view if possible. The system does not allow you to see what seats are available and in today's age this should be possible?
I then tried calling the ticket office with Q position 10 and after waiting a considerable time to get to position 1 I got a message there was no one to take my call and leave a message.
I eventually got through several hours later and have tickets for the family stand.
The club HAS to do better as it is clearly alienating fans and does not seem to be providing a level a service that it should.