Ticket Office

[Skint Gull]

Today, more than ever, is a f***ing JOKE!

Seriously, i know the staff that are in there do a good job, but how can you be this understaffed when it shouldn't even be that busy. Even one person can surely serve people at a quicker rate than this.

I started at position 12, am now at 8 and have been on hold for SIXTY-TWO minutes. I am sorry but that is f***ing beyond AMATEUR, it is a f***ing ticket office and all that they have to do is sell f***ing TICKETS!

Rant over

 

[Lord Bamber]

*makes mental note to phone ticket office later once the rush is over and people have gone to buy their euro-millions lottery ticket*

 

[DarrenFreemansPerm]

Holy Smokes, 15 minutes to process each customer is fairly ludicrous!? guessing they are being over run with season ticket enquiries but you'd of thought having 2 ticket offices they would be able to move a smidge quicker than that!

 

[Djmiles]

If it helps I bought my tickets online and was done in 2 minutes. I've had problems being queued up on the phone before, so avoid calling at all costs nowadays.

 

[sten_super]

Unless asking about season tickets, why do people ring up the ticket office? It is far easier and far quicker to book online. I, like Djmiles, bought two tickets online earlier (for Orient) and it took all of 3 minutes.

 

[Mr Banana]

I'll be going up there in about an hour, so message me yer details if you want me to get yours in person. Will consider posting tickets in return for bad jokes.

 

[Pantani]

Today, more than ever, is a f***ing JOKE!

Seriously, i know the staff that are in there do a good job, but how can you be this understaffed when it shouldn't even be that busy. Even one person can surely serve people at a quicker rate than this.

I started at position 12, am now at 8 and have been on hold for SIXTY-TWO minutes. I am sorry but that is f***ing beyond AMATEUR, it is a f***ing ticket office and all that they have to do is sell f***ing TICKETS!

Rant over

Why shouldn't it be that busy? I would wager this is one of the busiest times for them. At present we have Watford, Leyton Orient and Bristol Rovers tickets having all gone on sale this week. Why don't you learn to use the online system where there are no queues? We all know the phone is the worst way to buy tickets.

Engage your brain, save yourself from rage.

 

[seagullsovergrimsby]

Apart from answering the phones they also have to serve fans queueing up in person. The only thing to worry about is the automatic cut off on a 0845 number after 2 hours.

 

[Fungus]

I started at position 12, am now at 8 and have been on hold for SIXTY-TWO minutes.

Oi! I'm number 8! Started at 11, 35 minutes ago.

 

[supaseagull]

If it helps I bought my tickets online and was done in 2 minutes. I've had problems being queued up on the phone before, so avoid calling at all costs nowadays.

You can't book online for the Family Stand

 

[Husty]

If it helps I bought my tickets online and was done in 2 minutes. I've had problems being queued up on the phone before, so avoid calling at all costs nowadays.

I'd LOVE to be able to buy online, but their system declines my card for no apparent reason (the system they use when I phone doesn't decline my card, interestingly)

 

[Fungus]

Oi! I'm number 8! Started at 11, 35 minutes ago.

ooh, just jumped to 5 in a few minutes.

 

[seagullsovergrimsby]

*makes mental note to phone ticket office later once the rush is over and people have gone to buy their euro-millions lottery ticket*

double rollover estimated at £10M on the lottery tonight , the last time this occurred on a Wednesday I had a queue of 60+ waiting to get tickets for most of the afternoon.

 

[seagullsovergrimsby]

ooh, just jumped to 5 in a few minutes.

dropouts

 

[Lord Bamber]

double rollover estimated at £10M on the lottery tonight , the last time this occurred on a Wednesday I had a queue of 60+ waiting to get tickets for most of the afternoon.

Totally changes my plan for the afternoon. Lottery ticket first then club shop - IN PERSON - just to avoid the phone carnage. Thanks for the tips SG & SOG.

 

[magoo]

took me nearly 2 hours to get through from position 10. in fairness the automated message says if you're at 5 or above try again later.

 

[Fungus]

dropouts

"You are in queue position 2 in the queue". Getting there!

 

[Gordon Bennett]

My experience earlier this week was that the website wasn't up to dealing with a purchase of 4 tickets for season ticket holders linked as family and friends so I had to phone the ticket office. Started at position 7 and took over 45 minutes to get served, but it only took 2 minutes to complete my transaction. Something is clearly wrong. I always get the feeling with these sorts of things (not just the Albion) that there is a financial benefit for the company you are calling to keep you hanging on, even on an 0845 local call number.

Whilst the club can't necessaily get a better phone/internet system overnight its surprising that they can't find some way to plan ahead for these sorts of weeks.

 

[drew]

Why don't people buy their football tickets online as well as their lottery tickets. If there is a problem with a credit card then get it sorted, speak to your card provider and find out why there is a problem. Alternatively, you can go on queuing and then coming on here for a needless rant.

 

[Tony Meolas Loan Spell]

I think they have THREE people there. One answering the phone and two people on the counter.

I went in Monday to get Watford tickets and by god there are some really thick people they have to deal with on the phone and at the counter.

"Can I get a Watford ticket? No because you are not a STH they are only on sale to STHS at the moment"