[Albion] The Fan Advisory Board Thread

[Guinness Boy]

Anyone else just had a survey request land in their in box.

Started the survey, but gave up as far too many questions before even getting to any Albion stuff.

Just tried it. Think the system is buggy. Got stuck in a loop answering the sponsorship questions, despite having made at least one selection on all of them. Total waste of time. Don't bother, nothing will change anyway.

 

[Tom Hark Preston Park]

I did eventually manage to complete The never-ending survey but not sure it was worth the significant time it required and I took much less care over the later questions.

Good name for a song, that

 

[Lenny Rider]

Is the questionaire a random thing, I don't appear to have been sent one?

 

[amexer]

Down right incompetent to send that out. Some questions impossible to answer but could not go on to next one until you had given one. Club I assume have paid a company to do this but will learn nothing. Surely not hard for club to look before it goes out.
Cynical me says another opportunity for PB to spout to media how club comunicates with supporters.

 

[Tom Hark Preston Park]

Pretty cynical of the club to send that survey out under the Fan Advisory Board strapline. It's 90% a marketing feedback survey. Like nobody gives the shiniest shit about where they first became aware of, say, Mansell McTaggart, and whether we'll be more likely or less likely to use their services in the future due to their association with the Albion. FAB will be disappointed to have let themselves be manipulated there. Boooooo

 

[chaileyjem]

So this survey is being conducted by a company called Gemba (presumably the "Gemba" mentioned in the intro blurb (a insights/comms agency who specialise with sports/entertainment clients)

Data & Insights - The Gemba Group

thegembagroup.com

Guess the Albion are one of their clients.

and they've used (i think) a survey template/software from (at least thats where its hosted) to power it.

Qualtrics XM - Experience Management Software

Know what your customers and employees need, when they need it, and deliver it every time with powerful, AI driven Experience Management (XM) software.

www.qualtrics.com

and then oddly although the email says it comes from BHAFC / Fan Advisory Board - the email address is just a standard info@email.brightonandhovealbion.com address and doesn't seem like its anything to do with the fan advisory board. (I've done these surveys before the FAB existed with v. similar questions. i think they do them annually). They're not mentioned in the blurb etc . just says the club would appreciate your feedback - and in return "Win 1 of 5 shirts"

standard stuff really.

 

[chaileyjem]

Pretty cynical of the club to send that survey out under the Fan Advisory Board strapline. It's 90% a marketing feedback survey. Like nobody gives the shiniest shit about where they first became aware of, say, Mansell McTaggart, and whether we'll be more likely or less likely to use their services in the future due to their association with the Albion. FAB will be disappointed to have let themselves be manipulated there. Boooooo

whilst i'd hold off accusations of the FAB being "manipulated" and the club being "cynical" here. Agree it looks a bit odd - it doesn't look like its to do with the FAB. Guess the email heading is an error. Yep. Its Just their standard annual feedback survey related to spending , sponsorship etc and the like. They've done em for quite a few years.

 

[bhadebenhams]

I believe the questionnaire was very long because it was based on one of Paul Barber's emails.

 

[jackalbion]

I used Qualtrics to do my dissertation survey

 

[Albion Robster]

Survey takes 'approximately 15mins' My arse it does!
Took me 25 mins!!
Just a bloody marketing exercise not a fan engagement survey whatsoever!

 

[Bob!]

whilst i'd hold off accusations of the FAB being "manipulated" and the club being "cynical" here. Agree it looks a bit odd - it doesn't look like its to do with the FAB. Guess the email heading is an error. Yep. Its Just their standard annual feedback survey related to spending , sponsorship etc and the like. They've done em for quite a few years.

@Barry Izbak
Can you tell us what input FAB had into this survey?

 

[chaileyjem]

I think the club have multiple headers for emails like BHAFC Tickets, BHAFC etc and presumably pick one of them when they send out their marketing emails.
And This (very similar ) survey - end of season, Win a shirt, feedback about sponsors, what you spend , share some data with us etc - i was sent one in June 2019 and i think other years too. Just did a search in my Gmail. So I think they just picked the wrong header - FABoard - when they sent it out.

 

[Cotton Socks]

So this survey is being conducted by a company called Gemba (presumably the "Gemba" mentioned in the intro blurb (a insights/comms agency who specialise with sports/entertainment clients)

Data & Insights - The Gemba Group

thegembagroup.com

Guess the Albion are one of their clients.

and they've used (i think) a survey template/software from (at least thats where its hosted) to power it.

Qualtrics XM - Experience Management Software

Know what your customers and employees need, when they need it, and deliver it every time with powerful, AI driven Experience Management (XM) software.

www.qualtrics.com

and then oddly although the email says it comes from BHAFC / Fan Advisory Board - the email address is just a standard info@email.brightonandhovealbion.com address and doesn't seem like its anything to do with the fan advisory board. (I've done these surveys before the FAB existed with v. similar questions. i think they do them annually). They're not mentioned in the blurb etc . just says the club would appreciate your feedback - and in return "Win 1 of 5 shirts"

standard stuff really.

I'm going to be a complete nitpicking nause here & am only quoting you as you've picked up on 'Gemba', basically who the f**k are they? They said they're not going to share my details to anyone in the UK, no mention about outside.

A distinct lack of 'Data protection' gumph that I didn't have to pretend to read and just click yes anyway made me wary, once I'd found the buried links to the privacy policy, I decided to continue. The data protection policy and right to withdraw policy shouldn't be so buried that I actively have to search for it, it should just be 'there'.

@Barry Izbak, the survey makes it seem like it's come from the FAB, is this the case? If so, why are the questions about sponsors? I don't think it is to do with the FAB.

I had the same loop as @Guinness Boy re sponsor questions & gave up. @jackalbion Qualtrics rule the survey world. 'Gemba' would've been better off using a basic Qualtrics template rather than the mis-mash they served up. Tempted to plough my way through it again as no one else doing it makes my chances of 'winning' a shirt far higher.

In my opinion the survey design (questions and he right buttons working) needs some refinement.

 

[Guinness Boy]

I'm going to be a complete nitpicking nause here & am only quoting you as you've picked up on 'Gemba', basically who the f**k are they? They said they're not going to share my details to anyone in the UK, no mention about outside.

A distinct lack of 'Data protection' gumph that I didn't have to pretend to read and just click yes anyway made me wary, once I'd found the buried links to the privacy policy, I decided to continue. The data protection policy and right to withdraw policy shouldn't be so buried that I actively have to search for it, it should just be 'there'.

@Barry Izbak, the survey makes it seem like it's come from the FAB, is this the case? If so, why are the questions about sponsors? I don't think it is to do with the FAB.

I had the same loop as @Guinness Boy re sponsor questions & gave up. @jackalbion Qualtrics rule the survey world. 'Gemba' would've been better off using a basic Qualtrics template rather than the mis-mash they served up. Tempted to plough my way through it again as no one else doing it makes my chances of 'winning' a shirt far higher.

In my opinion the survey design (questions and he right buttons working) needs some refinement.

That makes it sound like the club have produced a really buggy, complicated, data harvesting survey and made it look like it was from FAB.

Surely they wouldn’t do that?

 

[Happy Exile]

Is the question that begins "after the game finished did you...(leave straight away etc)" making a bold assumption I'm still there at the end or am I only asked it because I've already said I'm not in East Upper?



(only joking because it must be a few days since we've had a "leaving early" thread)

 

[Worried Man Blues]

I think the club have multiple headers for emails like BHAFC Tickets, BHAFC etc and presumably pick one of them when they send out their marketing emails.
And This (very similar ) survey - end of season, Win a shirt, feedback about sponsors, what you spend , share some data with us etc - i was sent one in June 2019 and i think other years too. Just did a search in my Gmail. So I think they just picked the wrong header - FABoard - when they sent it out.

I'm still doing the one they sent me in 2019

 

[Herr Tubthumper]

Is the questionaire a random thing, I don't appear to have been sent one?

I don’t think so. Maybe you’ve opted out of these emails?

As an aside, I’m usually keen to complete these things but gave up on this one. Way too long.

 

[Tom Hark Preston Park]

Is the question that begins "after the game finished did you...(leave straight away etc)" making a bold assumption I'm still there at the end or am I only asked it because I've already said I'm not in East Upper?



(only joking because it must be a few days since we've had a "leaving early" thread)

I for one was impressed by the deeply philosophical nature of the questions posed by the survey at that point

- after the game finished did you leave straight away?

-after the game finished did you leave straight away and go somewhere else?

I am still pondering those matters

 

[Peacehaven Wild Kids]

Is the questionaire a random thing, I don't appear to have been sent one?

Mine was in with “Busty Ukrainians” “I’ve won a Bosch drill” and my “Norton anti virus has expired”

 

[Paulie Gualtieri]

Mine was in with “Busty Ukrainians” “I’ve won a Bosch drill” and my “Norton anti virus has expired”

Always felt Screwfix has never lived up to the potential of what it could have been