Sky+ remote help please

[VAL1850]

Recently upgraded from basic sky box to Sky Plus HD

Everythings fine except the remote - When used against box the buttons are very direct , crisp and quick

But when used on second set with magic eye - The buttons are very lazy with much pressing and total frustration

Original sky set up not problems at all - have kept same magical eye

Colleague at work has also just changed and also having trouble with remote when directing straight at box - The box is behind a glass cabinet

Any help or recommendations would be appreciated

Cheers

 

[peterward]

call sky technical..... (phone number and viewing card number on your sim card) its free to call and they will guide you through it

 

[happypig]

daft question maybe, but have you enabled the power feed for the magic eye ?