Sky+ problem

[The Antikythera Mechanism]

Since last Monday we have only been able to receive non subscription channels on our Sky+ HD box. We can't record or play back programmes either. The digibox in the bedroom, however, is working fine and receives all channels.

After repeated calls to Sky and numerous broken promises of "it'll be fixed in 72 hours" we have finally been told, by a supervisor, that the problem has nothing to do with our equipment or card, but is a "computer problem" at their end, which may take a day, week or month to fix.

Surely if it is a problem at their end I would have heard of others with the same problem - but no-one I have asked seems to have this fault.

Is anyone on here having a similar problem? If so, what have you been told?

And, yes, I did ask them if they'd tried turning their computer off and on again.

 

[Westdene Seagull]

Since last Monday we have only been able to receive non subscription channels on our Sky+ HD box. We can't record or play back programmes either. The digibox in the bedroom, however, is working fine and receives all channels.

After repeated calls to Sky and numerous broken promises of "it'll be fixed in 72 hours" we have finally been told, by a supervisor, that the problem has nothing to do with our equipment or card, but is a "computer problem" at their end, which may take a day, week or month to fix.

Surely if it is a problem at their end I would have heard of others with the same problem - but no-one I have asked seems to have this fault.

Is anyone on here having a similar problem? If so, what have you been told.

And, yes, I did ask them if they'd tried turning their computer off and on again.

Had a problem with broadband this week and apparently they are having huge technical difficulties.

I'm assuming you're using the normal phone numbers for Sky technical support and getting bounced across the the useless plums in India ? If so, here's an unpublished number that gets you to a UK based call centre - 08442 410515. It certainly speeded up my resolution !!!! Another hint, if you get stuck in their phone queues - hang up and dial again - just select the option for wanting to buy HD - strangely you get straight through to a UK based operator who is usually more than happy to patch you through to the appropriate department in the UK !

 

[Acker79]

When I first upgraded from regular sky to sky hd+ the plus part wasn't working. by the time the engineer left it was gone 4, he said it may take up to four hours, so I waited until the next day, and since I was at work, I called the next day, again they said it may take up to four hours, again I left it over night. The following morning, I rang up and apparently they had sent the signal through for HD, but they didn't send the signal to activate sky plus. As soon as the lady on the phone worked that out and sent the signal through, it worked almost instantly.

Last week I did have an incident where only terrestrial channels were working. Unplugging the box and putting it back in worked.

 

[Skint Gull]

Had the same problems when our HD was fitted on Friday. Had to call first because the Movies and Sports subscription was blocked and then again when I realised that we couldn't pause or record. Both times they said it could take up to 2 hours to sort but was actually working by the end of the phone call so sounds a bit wierd to me?

 

[jay]

Note this story : Pace HD problem : Apparently there is a problem with some new Pace HD boxes and they are to be systematically replaced. This could involve swapping out up to 90000 boxes


More can be found here: Satellite - News - Fault hits 90,000 Sky+ HD boxes - Digital Spy

 

[chez]

Since last Monday we have only been able to receive non subscription channels on our Sky+ HD box. We can't record or play back programmes either. The digibox in the bedroom, however, is working fine and receives all channels.

After repeated calls to Sky and numerous broken promises of "it'll be fixed in 72 hours" we have finally been told, by a supervisor, that the problem has nothing to do with our equipment or card, but is a "computer problem" at their end, which may take a day, week or month to fix.

Surely if it is a problem at their end I would have heard of others with the same problem - but no-one I have asked seems to have this fault.

Is anyone on here having a similar problem? If so, what have you been told?

And, yes, I did ask them if they'd tried turning their computer off and on again.

Try doing a manual call back on the installer screen

 

[Skint Gull]

Note this story : Pace HD problem : Apparently there is a problem with some new Pace HD boxes and they are to be systematically replaced. This could involve swapping out up to 90000 boxes


More can be found here: Satellite - News - Fault hits 90,000 Sky+ HD boxes - Digital Spy

That's a fair point, mine is a Samsung box and the fitter did say that the Pace one's are a piece of shit and are being recalled

 

[Acker79]

That's a fair point, mine is a Samsung box and the fitter did say that the Pace one's are a piece of shit and are being recalled

I'm not entirely sure who made mine, but it's one of the designer ones because it was that or wait 2 moths to be fit in with the black one.

EDIT: Just checked, mine's samsung.