Sky Digibox Help

[Robbie G]

Sky at home is currently not working, and wondering if someone may be able to help

The screen on any sky channel comes up with "searching for listings" and after a while "there is a technical problem with this channel". This occurs for any channel

There are no listings available at anytime

Checked the Services section. The signal strength is about 20% but the signal quality is 0%. Also says something about not being locked, in the same section.

Interactive services not currently working either

Any help would be greatly appreciated

 

[sir danny cullip]

I assume you've tried turning it off at the power point and turning it back on again? I have no other suggestions but any problems with sky that always works for me!

 

[Robbie G]

I assume you've tried turning it off at the power point and turning it back on again? I have no other suggestions but any problems with sky that always works for me!

Yer, that turn it off at the power, leave it for 30 seconds malarkey

Cheers anyway

 

[Woodchip]

Friend of mine had that last week. His box was f***ed and they paid the £50 for the sky engineer to come out and they now have a new digibox.

Alternatively is the dish still in-line? Ours got moved out of line by a stray football (bloody neighbours) the other month.

 

[Robbie G]

Well had a look at the box, but it doesn't seem as though it has re-aligned. Its pretty rigid and so any movement i would have thought unlikely

However, we have had people relaying the roof where digibox is so mother reckons they might have knocked it out of line

 

[Woodchip]

Well had a look at the box, but it doesn't seem as though it has re-aligned. Its pretty rigid and so any movement i would have thought unlikely

However, we have had people relaying the roof where digibox is so mother reckons they might have knocked it out of line

Don't you mean dish? It is possible that they clouted one, and they're far too dishonest to admit it.

 

[Braders]

nothing to do with the weather is it , the darker it gets the more likely you are to get channels innit

 

[Robbie G]

Yer dish i mean

Re-aligning the box, if only that was the problem!

 

[Woodchip]

nothing to do with the weather is it , the darker it gets the more likely you are to get channels innit

Never heard that before.

 

[Goodfella]

Try turning it all off, and take out the card and clean the little gold bit.

That worked for me

 

[Woodchip]

Try turning it all off, and take out the card and clean the little gold bit.

That worked for me

Little known fact....

Sky cards have two chips in them, so you could always try turning the card round (put it in back-to-front) as the second chip is concealed. Told that by a Sky engineer a little while ago, so it may have changed now.

 

[Robbie G]

Try turning it all off, and take out the card and clean the little gold bit.

That worked for me

Unfortunaetly that didn't work

Cheers anyway

 

[Woodchip]

I've just been corrected on the second chip thing.....

Apparently it's in the machine, so take the card out and see what happens. Also the turn it around thing blocks both signals from the chips.

Sky customer service will talk you through loads of different options, so give them a call, you lazy git!!!!

 

[Robbie G]

I've just been corrected on the second chip thing.....

Apparently it's in the machine, so take the card out and see what happens. Also the turn it around thing blocks both signals from the chips.

Sky customer service will talk you through loads of different options, so give them a call, you lazy git!!!!

I can't see how taking the card out will actually help?

I thought i would ask the intellectuals of NSC for thier help as it could save a lot of time and effort rather than calling SKY's customer services line. And it's my parents who are the lazy gits

 

[Woodchip]

If you're card has gone belly-up it can do all sorts of things to the box, as the blessed thing gets a wee bit confuzzled.

 

[Grimsby Seagull]

Have you done a signal test?

 

[Cian]

If the signal meters are down, the box either has a dead tuner, or is entirely blameless

More likely, your dish has become misaligned (wind usually to blame), or the LNB has died (water or very hot weather does this). But as you have builders in, they probably either knocked the dish themselves, or managed to cut the cabling, or kink/bend is so badly that theres massive crosstalk.

As goes Brader's comment - at night, particularly during summer, reception is slightly easier due to there being less clouds and other conditions, but as we're dealing microwave (10.7-12.7Ghz) and not radio bands (100Khz->150Mhz or so), its nowhere near the night gain on radio.

Sky cards have never had two chips, the box does have two -card readers-, but one can't read the subscription card.

 

[Woodchip]

Sky cards have never had two chips, the box does have two -card readers-, but one can't read the subscription card.

I did correct myself a bit later. I misunderstood what I was told.

P.S. I love iPods.

 

[Robbie G]

They have been using blowtorches to put the roofing stuff down, reckon that and the hot weather could be to blame?

Or just that they have knocked it out of line?

 

[Cian]

well, it could have affected the cable, but its hot, cloudless days and the heat being reflected by the dish on to the LNB that causes LNB frying, not nearby blow torches.

They've most likely put it out of line. Either shout at them, or get a technician in. Or fly me over to Burgess Hill and I'll have it fixed in minutes