[Food] Scan and Go Shopping.

[birthofanorange]

A pleasure. Just to be clear, I’m not mocking you…I like a thinly veiled boast.

Yes. I was no stranger to the Church Road branch when I lived in Hove. Amongst many things, a fantastic beer range for a supermarket. Better looking staff as well.

Where was/is the Waitrose in Church Road, Hove (actually)? The nearest one I know of is in Western Road in Brighton.

 

[Thunder Bolt]

Was he accused of theft or was this one of the routine checks that staff do?

It was a routine check but if they want customers to do their work for them, then they need to trust customers. Over half of the tills have been removed.
There is such good cctv nowadays that a security guard can watch scan & go customers to see if anything goes in the bag without being scanned, and, by all means, stop a customer leaving after the checkout, but to check a customer before he has a chance to pay is accusing them without any basis.

He has used Scan & Go since then, in the same store, without any problems.

 

[PascalGroß Tips]

It was a routine check but if they want customers to do their work for them, then they need to trust customers. Over half of the tills have been removed.
There is such good cctv nowadays that a security guard can watch scan & go customers to see if anything goes in the bag without being scanned, and, by all means, stop a customer leaving after the checkout, but to check a customer before he has a chance to pay is accusing them without any basis.

He has used Scan & Go since then, in the same store, without any problems.

They can't watch every customer on cctv. We might put multiple items of the same thing in our bags - how would a person watching CCTV know how many times we've scanned the barcode. How would they know someone is actually pressing the button to actually scan an item anyway.

It's frustrating ... but as I said in my earlier post, my wife has had a couple of full checks recently when there's been the best part of £200 of goods in the trolley. To cause a scene when it's just 6 items does seem a bit extreme.

EDIT: and they're not making any accusations at all. It's just random and either you accept it might happen or you don't use it and just join the check-out queue.

 

[Westdene Seagull]

It was a routine check but if they want customers to do their work for them, then they need to trust customers. Over half of the tills have been removed.
There is such good cctv nowadays that a security guard can watch scan & go customers to see if anything goes in the bag without being scanned, and, by all means, stop a customer leaving after the checkout, but to check a customer before he has a chance to pay is accusing them without any basis.

He has used Scan & Go since then, in the same store, without any problems.

It's a similar reason as to why I've stopped going to Aldi Portslade since they banned trolleys from the self checkout apparently because that's the channel they lose most stock through. So it was nice to be labelled a possible shoplifter and being forced to queue for one of the staffed tills. So I switched to the nearby Lidl - proper parking and allows you to use a trolley at self checkout. Assuming everyone is a shoplifter is not a good business model.

 

[WATFORD zero]

It's a similar reason as to why I've stopped going to Aldi Portslade since they banned trolleys from the self checkout apparently because that's the channel they lose most stock through. So it was nice to be labelled a possible shoplifter and being forced to queue for one of the staffed tills. So I switched to the nearby Lidl - proper parking and allows you to use a trolley at self checkout. Assuming everyone is a shoplifter is not a good business model.

It wasn't that you look dodgy and are from 'the arse end of Hangleton' then

 

[Westdene Seagull]

It wasn't that you look dodgy and are from 'the arse end of Hangleton' then

Don't give up the day job as your standup comedy is about as funny as idiot Timmy's.

 

[WATFORD zero]

Don't give up the day job as your standup comedy is about as funny as idiot Timmy's.

Well It certainly wouldn't be the trades on NSC that had a word would it

 

[Gary1]

Get it home delivered and then you don’t have queuing at checkouts, someone having a good old natter with the checkout staff, checkout staff changing shifts as you’re about to go through, items not recognised in packing area, red light flashing for 3 or 4 minutes waiting for staff to clear you’re over 18, routine checks on shop& scan etc etc. Much easier to get it delivered to your door by a thoroughly pleasant driver.

 

[Thunder Bolt]

They can't watch every customer on cctv. We might put multiple items of the same thing in our bags - how would a person watching CCTV know how many times we've scanned the barcode. How would they know someone is actually pressing the button to actually scan an item anyway.

It's frustrating ... but as I said in my earlier post, my wife has had a couple of full checks recently when there's been the best part of £200 of goods in the trolley. To cause a scene when it's just 6 items does seem a bit extreme.

EDIT: and they're not making any accusations at all. It's just random and either you accept it might happen or you don't use it and just join the check-out queue.

If it happens again he will do exactly the same thing. It takes them longer to put it back on the shelves than to run properly manned tills.

In the Netherlands, there are ‘slow’ tills, where old people can go to chat whilst packing their shopping, so anyone in a hurry can go to other tills.
I think it is a great idea especially for those who live on their own.

 

[Fungus]

How does it work if....sorry when....you scan an age-restricted product like alcohol, or items with a tag attached?

When you get to the check-out, it gets flagged up, someone comes to see how old you are, punches in a code, and takes off any tags. Still much quicker than queuing.

 

[Easy 10]

If it happens again he will do exactly the same thing. It takes them longer to put it back on the shelves than to run properly manned tills.

In the Netherlands, there are ‘slow’ tills, where old people can go to chat whilst packing their shopping, so anyone in a hurry can go to other tills.
I think it is a great idea especially for those who live on their own.

Sorry, but emptying your bags on the floor due to a random routine spot check at the self-scan till seems like something of an overreaction to me. Its not an accusation of theft, just the staff doing their jobs. They don't even choose who to check. As for running properly manned tills - its entirely your choice whether you go to a traditional till or a self-scan one to pay.

I've had the random check plenty of times. They just have a root through you bags, zap 10 or 11 items, then you're on your way. Don't see the problem.

 

[essbee1]

I've always looked at scan as you shop shoppers and thought "wank*rs". The sort of people who, at school,
always had a new geometry set every year.

 

[Coldeanseagull]

I've always looked at scan as you shop shoppers and thought "wank*rs". The sort of people who, at school,
always had a new geometry set every year.

I do very beg your pardon, my geometry set came from the jumble sale at the church hall on the corner of Tamworth Road!

 

[Gazwag]

It was a routine check but if they want customers to do their work for them, then they need to trust customers. Over half of the tills have been removed.
There is such good cctv nowadays that a security guard can watch scan & go customers to see if anything goes in the bag without being scanned, and, by all means, stop a customer leaving after the checkout, but to check a customer before he has a chance to pay is accusing them without any basis.

He has used Scan & Go since then, in the same store, without any problems.

So when using contactless payment do you storm out of a shop and leave your shopping there if you are asked to put your pin number in by the machine.

 

[Anger]

I've seen the hand-held scanners and people scanning stuff before putting it in their bags at the Asda Marina Supermarket, but thought it looked a bit too technical for me. I know someone who works in the shop, and she said to me that once you give it a go, you're a scanner for life!
I thought, sod it - I'll be brave and give it a go. Life-changing! Today being a Bank Holiday, and I was there mid-day, there were quite a few people there.
After bleeping my way through the aisles, putting my goods in my bags, I walked past queues of people at the tills and self check-outs, to a deserted dedicated Self-Scan check-out area. Scanned the QR code on the till, scanned the bar code which then appeared on the hand-scanner, paid the amount via the contactless method, and that was me done.
No "Unknown item in the bagging area", or other time consuming obstacles at the self checkout, no queueing behind old ladies that smell like the Goldstone North Stand's men's toilets. Your shopping is already bagged up, so away you go.
******* marvellous!!!!

So are you telling me you just scan and then you go?

I’m not having that, there’s got to be a catch.

 

[TomandJerry]

So are you telling me you just scan and then you go?

I’m not having that, there’s got to be a catch.

Those pesky security tags you can't take off yourself

 

[Peacehaven Wild Kids]

As you actually have to leave the building with the goods to be accused of theft, he said no, emptied the contents of his bag on the scale, and walked out, saying you can them all back.

Total overreaction that would leave the staff and any onlookers to make their own assumptions on why someone was so reluctant to have their items scanned.

The random checks in Asda are quick and trouble free and as my wife and I have been using this for a long time and our checks have a 100% accuracy rate these checks are now few and far between.

As for accusations etc, they cannot do you for theft as you haven’t left the store and also as you haven’t been properly trained to use the scanners you can’t be penalised if something doesn’t go through. I’ve seen people get checked and items flagged up, they simply get added to the bill.

As admirable as it is to insist you’re served by a human to preserve their job, I assume these same customers have never used a cashpoint machine or Amazon.

 

[essbee1]

I do very beg your pardon, my geometry set came from the jumble sale at the church hall on the corner of Tamworth Road!

You are let off then. But I bet either the compass or that plastic bit with the shapes that everything fit neatly into was missing?

 

[BN9 BHA]

The next big step for you Jack is to get your shopping delivered

This
Game changer 15 years ago, definitely not going back to going shopping.

 

[Jack Straw]

This
Game changer 15 years ago, definitely not going back to going shopping.

So the person operating the till I've made redundant due to self-scanning, could be the same person who goes around getting your shopping off of the shelves? Also, they've had to employ a van driver too, so I don't feel guilty now!