PC Help Please

[Beach Hut]

Hello Techo People I have a major problem with my son's PC

Continuous loop of re-boot (not on-line)

I have put in the restore disc selected R the the prompt:

A:\>

Any ideas what I should type in it is X/P Time computer

Please help my distraught Championship Managerless son (and his parents) !

 

[JAMC]

How long into boot does it reboot?
Does it go past the POST screen?

 

[Beach Hut]

Very quickly - any ideas

 

[Marc]

have you tried going into Safe Mode and fixing it that way without doing the restore?

never done a restore from A:\ in my LIFE so cant help you there, sorry.

 

[US Seagull]

Are you running windows XP?

 

[Minghawk]

sounds like it could be the blaster virus (or a variant of it).

visit here for removal tool

good luck

symantec removal tool

 

[Beach Hut]

I cannot get safe mode to work and the PC is not on line

 

[C1 BHA]

Are you sure you don't need to adjust your bios to force machine to boot from cd.....then restart with the rescue disk in the cd drive.

 

[Beach Hut]

Are you sure you don't need to adjust your bios to force machine to boot from cd.....then restart with the rescue disk in the cd drive.

How do I adjust the bios - not a great techie

 

[C1 BHA]

normally its press 'delete' pretty soon after switching on......you'll have to be quick to notice which key it wants you to press.

 

[C1 BHA]

where abouts in the world are you Beach Hut. ? This would be easier to fix with it in front of me!!

 

[C1 BHA]

oops you're at Shoreham

 

[C1 BHA]

I may be able to fix pc's but my ability to read is shocking

 

[Archieleggatt]

Minghawk's advice sounds worth a go rather than doing anything more drastic. Use another PC to print off the Symantec guidance on his quoted hyperlink - and download the removal tool to a floppy on that PC . You appear to have access to a A:\ prompt so you can run the tool from the floppy on your son's PC - but check out *all* the advice on the quoted link first.

Good luck.

 

[Raphael Meade]

i thought you were in IT beachy?!

 

[Beach Hut]

i thought you were in IT beachy?!

Service Management not repairing the bloody things sadly.

Anyway thanks for all your wise words via PM in in this thread.

I now know what happened and someone is fixing the problem

Cheers..................

 

[Archieleggatt]

Service Management not repairing the bloody things sadly.

Anyway thanks for all your wise words via PM in in this thread.

I now know what happened and someone is fixing the problem

Cheers..................

So what did happen and what's the cure?

 

[Beach Hut]

So what did happen and what's the cure?

Somehow it got it got safe mode and looks like it re-booted in a previous corrupt form.

I have no idea what the fix is a someone else is doing it (hopefully)