[Help] MR scan following CT scan

[One Teddy Maybank]

Thanks, that as we thought, it really is effecting her current mental health, should she report this so it doesn't happen to anyone else, if so who too? And would any action actual happen?

Did you say it was private or NHS?
If NHS you could use the PALS service who would take it forward on your behalf (and they do).
Can’t comment on private but I’m sure they’d have a complaints process.

 

[AlbionBro]

Did you say it was private or NHS?
If NHS you could use the PALS service who would take it forward on your behalf (and they do).
Can’t comment on private but I’m sure they’d have a complaints process.

It was NHS, she was told PALS service was the NHS and wouldn't do much because of the connection. Is that true?

 

[One Teddy Maybank]

It was NHS, she was told PALS service was the NHS and wouldn't do much because of the connection. Is that true?

No.100% it isn’t.

I’ve recommended people who have commented to the contrary.
If your friend did complain, and didn’t receive any feedback, I would recommend following it up rather than leaving it, but it really shouldn’t be necessary.

I had an issue and they were great, and it got resolved.
I would also say though, that I directly spoke to the consultant concerned at the same time, as I wasn’t happy with the treatment.

When you make a complaint via PALS it does get discussed at the Clinical Governance committee, with actions and any learning fed into future processes.

Edit - I can see why people would think that though.

 

[AlbionBro]

No.100% it isn’t.

I’ve recommended people who have commented to the contrary.
If your friend did complain, and didn’t receive any feedback, I would recommend following it up rather than leaving it, but it really shouldn’t be necessary.

I had an issue and they were great, and it got resolved.
I would also say though, that I directly spoke to the consultant concerned at the same time, as I wasn’t happy with the treatment.

When you make a complaint via PALS it does get discussed at the Clinical Governance committee, with actions and any learning fed into future processes.

Edit - I can see why people would think that though.

Thanks for this I will encourage her to complain to PALS, hopefully they will learn by it and her diagnosis isn't as bad as she is thinking it is.