Lloyds TSB the thieving gits

[marvin]

Having a few problems with this lot, their literature and their staff being gormless, well the ones that have dealt with my account any way.

Does anyone have a non 0870 number that gets through to the card services section? Preferably one that connects too 0870 0106622. Normally an International number suffices for this (nock off the 44 add on a 0 etc).

Costing me a small fortune too fix the problems this lot create every month.

I feel a complaint too the Banking Ombudsman coming on!

 

[wallington seagull]

Try
0845 0700 365

 

[fataddick]

Lloyds TSB Card Services are based a few yards from Brighton station, so I'm sure it wouldn't be difficult to organise some people with baseball bats to go and put your complaints in person...

 

[Gary Nelson]

They moved their credit card department to Southend about 5 years ago when I worked for them. They were appalling then. I bank with them occasionaly (well I enjoy keeping £2 in my account) and they are well and truly piss poor

 

[fataddick]

Payments has moved to Southend, but some or all of Customer Services is still in Queens Road - it's definitely still Brighton you send your credit card application form (and report lost cards) to.

 

[mk_bha]

serves you right for going with a high street bank really.




Join smile.co.uk and be a very very happy bank customer.

 

[marvin]

Try
0845 0700 365

Has the same problem as 0870, it costs me money to sort out the mess they created.

Needs to be a geographic number. I'm in Birmingham (Home of Lloyds TSB banking Customer Service, its where they send the cheque books from.) but the )0121 numbers for that just tell you to ring an 0870 number.

A complaint serves better than people with baseball bats, especially if you send it too watchdog as well.

"Me : Its meant to be 0%.
Dopey person : Sorry sir we have not charged you any interest this month.
Me : So what's the £47.25 debit with interest next too it?

Ah!"

Useless lot, it took me 5 minutes of not being fobbed off and getting angrier to get too that point.

 

[marvin]

serves you right for going with a high street bank really.




Join smile.co.uk and be a very very happy bank customer.

I am with several banks, this is credit cards not normal banking.

 

[Wilka]

shhhhh 01273 632 197

 

[Chesney Christ]

I worked for Lloyds TSB Registrars for a while on the ISA dept, and have to say that they are the most poorly run company on the planet. Treat their customers like shit. Join another bank Marvin.

 

[Curious Orange]

My Dad used to be TSB branch manager, he got out when the banking industry became more about sales than service, and that was over a decade ago. Unfortunately, despite being a 'service industry', most of the financial services sector is like that still, whether you're talking about banks, insurance, or life assurance.

 

[Shizuoka Dolphin]

Don't get me started on banks. HSBC are the mostr useless bunch of f*** wits it's ever been my misfortune to bank with. Maybe I just got unlucky, but the gaggle of women behind the counter at the Eastbourne Terminus Road branch are the most gormless bunch of Sharons I've ever had to do business with. F'ck me, if I was on fire I wouldn't trust them to piss on me straight.

They bumbled around in a state of constant uselessness.

 

[Muzzman]

I'm leaving my job on 8th March. I work for NatWest. Even I think were shit, which is why I'm closing my staff accounts with them when I leave. Having said this though it seems all banks are utter useless so I think I might keep my money in a tin box under my bed.. Don't tell anyone. OK?

 

[marvin]

I agree all Banks are like that as is most of the UK customer service sector.

I once made my point about Virgin's poor customer service by applying to be a customer service manager at Virgin.

Q what would you see as your main challenge in this job.
A Dragging Virgin's appalling customer service up to a level where they treat their fare paying passengers as at least a human species. (or words too that effect)

Sadly i did not get an interview for the job.

 

[cooperman]

I worked for Lloyds TSB Registrars for a while on the ISA dept, and have to say that they are the most poorly run company on the planet. Treat their customers like shit. Join another bank Marvin.

You do not think that your view may be clouded because they sacked you ....

 

[Easy 10]

I worked for Lloyds TSB in the Collections call centre, handling inbound and outbound calls for loans, overdrafts & mortgages (I also did Card before it went to Southend). I got very disillusioned with it all by the end, which is why I jacked it in. They were more interested in stats and productivity than quality of service.

I had 10 staff, all different ages, different genders, and totally different people. Part of my job was coaching them, and "scoring" their calls. Some were excellent at their jobs, some were crap and couldn't really give a toss. The ones who were excellent were invariably the ones who took the time with a customer to really understand the problem and come to realistic, workable solutions for their arrears. But that took time. The crap ones were more slapdash, but dealt with more calls, and THAT is what LTSB want. They'd rather have someone handle 10 calls an hour in a crap way, than 5 calls an hour in a thorough way.

Thats probably the same in most call centres, but it pissed me off when management would call me up cos so-and-so only took 30-35 calls the previous day. No matter that those customers were handled with respect and went away satisfied - if someone wasn't handling up to about 60 calls a day, they were shite as far as management were concerned.

I was pretty good in my days on the phones and could work quickly as well as deal with the calls well...but f*** that for a game of soldiers, being strapped to a phone for 7 hours a day. But I got totally fed up running a team, so off I went. Now I get to piss about on here all day, for more money.

Marvellous.

 

[Yorkie]

Easy 10 I know exactly what you mean about customer service.

I worked for Yorkshire Electricity for 25 years eventually being made redundant in July 2002 when they were taken over by NPower.

Over the last 7 years that I worked there the accounts office got turned into a call centre.
I was told by a supervisor half my age that 'I knew too much' and instead of being able to deal with the customer query in full there and then I had to 'get rid of them' within a couple of minutes to keep up my call rate.

The only reason I hung on was because I knew the take over was going to happen and I would get a pay out but the stress and harassment by management was unbelievable.

Customer service is non existent in these establishments.

 

[Shizuoka Dolphin]

I worked for Lloyds TSB in the Collections call centre, handling inbound and outbound calls for loans, overdrafts & mortgages (I also did Card before it went to Southend). I got very disillusioned with it all by the end, which is why I jacked it in. They were more interested in stats and productivity than quality of service.

I had 10 staff, all different ages, different genders, and totally different people. Part of my job was coaching them, and "scoring" their calls. Some were excellent at their jobs, some were crap and couldn't really give a toss. The ones who were excellent were invariably the ones who took the time with a customer to really understand the problem and come to realistic, workable solutions for their arrears. But that took time. The crap ones were more slapdash, but dealt with more calls, and THAT is what LTSB want. They'd rather have someone handle 10 calls an hour in a crap way, than 5 calls an hour in a thorough way.

Thats probably the same in most call centres, but it pissed me off when management would call me up cos so-and-so only took 30-35 calls the previous day. No matter that those customers were handled with respect and went away satisfied - if someone wasn't handling up to about 60 calls a day, they were shite as far as management were concerned.

Four words: ntl call centre, Portslade.

Thank god my time there is now a distant memory.

 

[Easy 10]

Four words: ntl call centre, Portslade.

Thank god my time there is now a distant memory.

I see that building looming over my back garden fence every morning when I get up. I've heard its shutting down, and they're moving the call centre to Birmingham or something.

 

[CHAPPERS]

Hhhmmmm, nearly went to work at the Lloyds one in Brighton before this job.

Kinda glad i didn't now.