Internet help

[SNOOBS]

My internet keeps disconnecting when ever the phone rings, and I have to restart the router, then restart the PC/360 and it will usually work.

I was told it was a problem with a adsl filter, how do I no which one

Sometimes when I turn my pc on it won't work either, even though the local area connection is connected!!!

Can anyone help

 

[S'hampton Seagull]

My internet keeps disconnecting when ever the phone rings, and I have to restart the router, then restart the PC/360 and it will usually work.

I was told it was a problem with a adsl filter, how do I no which one

Sometimes when I turn my pc on it won't work either, even though the local area connection is connected!!!

Can anyone help

Have you contacted your phone / internet provider?

 

[SNOOBS]

Have you contacted your phone / internet provider?

Thats a last resort as when I had to before it took me about an hour waiting for them and they couldn't help

 

[clippedgull]

Get BT to check your line.

May be a loose joint in the outside wiring.

Don't agree to any work until you know the charges!

 

[Springal]

Make sure you have filters on everything plugged into a phone point, ie- phone, fax machines etc.

ADSL Micro Filter - Buy 1 Get 1 Free - DECT Cordless Phones

that was the first link on google but shop around and you can prob get them cheaper

 

[maffew]

It sounds like a possible noise problem on the phone line. Unplug the phone(s) call the landline and see if it still happens

 

[SNOOBS]

 

[seagullsovergrimsby]

What adsl filters do you have ? I only have one phone socket downstairs but have one filter for Sky plugged into another (double) filter for the phone line which then plugs into a small box which joins up with the modem , this all is then plugged in to the phone socket. If you are a BT customer call them on 0800 800151 (repairs) and ask them to check the line just in case there is a fault in the equipment between the exchange and/or street cabinet. If they tell you everything is testing ok you will need to change all the adsl filters which will be simpler than checking each one in turn as one or more could be faulty.

 

[chez]

I'm 99% sure its a filter problem. I had the same problem.