Help with my laptop

[minton magic]

I know this is an Albion site, but I have seen people ask for help with their computers, so here goes!

I am having problems with my laptop. It has a CD/DVD RW but at the moment (probably due to a virus I think) it will only play a DVD. It does not recognise any CD even if its a music CD or a game CD. Does anyone know what I can do to fix my laptop.

I can't seem to fix it. as all my drivers etc... are on cd, and the laptop can't read any type of CD at the moment.

Any help will be greatfully received. Please email, IM or reply on this thread.

Many thanks.

 

[timco]

last time this happened to me it was caused by a faulty upload of a MS update.

Have you had an MS update recently?

Have you tried system restore to see if its able too solve the problem? Go back to a time before you had the problem.
(I assume you are using an OS that has system restore on it (XP or ME) start,programmes,accessories,system tools, system restore.)

 

[Uncle Albert]

Had a similar problem before. See the link below for a potential fix:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q270008

 

[Cian]

If its a Dell Inspiron, the DVD/CD-RW doesn't work right on the supplied Windows XP Home unless you turn on the MAPI service, under the administrative tools. Dell might have fixed this now, but they've never been good at software...

 

[minton magic]

Thanks for all your replies. I have a Toshiba and tried restoring and also updating to the new version of Windows Media Player. So far, this has not fixed the problem. I am about to throw the laptop out of the window at the moment lol!!!!!!!!!!!!!

Any more suggestions? Thanks.

 

[Publius Ovidius]

try reloading the CD drivers on the original system discs.

 

[Barnet Seagull]

It sounds like it's probably hardware. CDDVDRW drives have two lasers and one could be malfunctioning.

However, it can also be a corrupted Windows registry.

The best way to tell the difference is to try to boot from the drive using a bootable CD-ROM or try to access the CD drive with a CD inserted from a DOS boot floppy.

 

[RichieBowen]

Cool the CUP and Clean up the dust on laptop motherboard. The processor could be overheating if you are consistently alive your laptop for a connected time. Therefore, the adjustment tends to blah down if the temperature increases and goes over the acclimatized specifications.