maltaseagull
Well-known member
As a regular ebay buyer as seller (2500+ items) I've never had a problem bring refunded when an item hasn't arrived. Similarly, when, in the past, I sent items that 'got lost in the post' ebay immediately took the amount from my paypal account pending the item being found. If the item wasn't found within their accepted timescale the buyer was refunded. Needless to say I now only ship on signed and tracked services, and I don't ship to Indonesia, Malaysia or Thailand at all.
Open an "item not received' case through the ebay process, the seller will have the money held in their account, it will take a while, but you'll get your money back.
Only if the seller has the funds in the account- if not they don't refund. I actually had an account holder who received an email from paypal saying they had found in his favour and £ 0 was credited to his account! (I work as an antifraud manager for a provider of Virtual Visa Cards for online use and, within that role, deal with disputed transactions for our clients)