Has anyone EVER had a reply to an email they've sent to the club??

[countryman]

I've only emailed them once but I did get a reply. It wasn't the reply I was looking for but it was a reply never the less.

 

[Pinkie Brown]

I've had reason to email Martin Perry a couple of times in recent years. Had a response both times.

 

[Jack Daniels]

i got 4 emails on the same day re player all with differant prices on (hope this helps you it certainly dident me )

I got than one or should I say 4 ok. Non the wiser after that.

 

[Bold Seagull]

I guess its good that you received a reply, but 48 hours for a response (excepting weekends) is an extremely poor customer service standard.

I've actually gone into my email and checked, responses I had recently were 6 hrs and 4hrs same day as I sent the original message. I've probably given a poor impression by saying 48hrs.

 

[Cadiz Seagull]

I emailed the club about getting a replacement ticket for Cardiff, they replied promptly and couldn't have been more helpful

 

[The Merry Prankster]

Always and promptly.

 

[Badger]

Yep always.

I don't think this has been suggested but have you tried phoning them? I imagine it's more likely to get a response than moaning on NSC, just a thought.

 

[StillHateBellotti]

I have always received a reply some not as quick as others!

 

[MattBackHome]

I've always had a reply.

This.

Always prompt, friendly and helpful too.

 

[Stuart Munday]

I've only emailed twice, both times about not receiving a Chelsea ticket, both times got a response the next day which was quite efficient. Tickets never did turn up though but at least got copies at the Amex.

 

[Dave the OAP]

i once got a call from Ron Pavey, when I wrote a letter to the Argus about the state of the east terrace which was crumbling and needed to be re-concreted.

I was most surprised and shocked

 

[DarrenFreemansPerm]

I feel like I'm missing out here, I've never had reason to email the club !?!

 

[brakespear]

Yes, had a reply every time I have emailed the club.

 

[father_and_son]

I've always had a reply.

Me too.

And me. Haven't always got the answer I wanted, but have at least got an answer.

 

[Uwinsc]

I have just sent my first ever email to the club: complaining about the chaos surrounding the travel tonight, so I will see how long it takes to get an answer.

 

[Braders]

A mix really

some when I do I get a reply within half an hour , others I've never received a reply for.

 

[Uwinsc]

I have just sent my first ever email to the club: complaining about the chaos surrounding the travel tonight, so I will see how long it takes to get an answer.

Reply received within half an hour to say it has been passed to the relevant people and I have made it clear I expect a response from that person so I will let you know when I receive one.

 

[wunt be druv]

Only when they are trying to sell me something or want money.

 

[seagul]

Just wondered....we've sent at least four emails to the ticket office and even to Paul McGowan direct, regarding our new season tickets / arrangements for Kuipers match....no response whatsoever. Feels like maybe they're not interested once they've got your dosh?

I have to say that whenever I've email the ticket office you get stuff all in reply,But I've emailed customer services with all sorts of questions including ticket queries and I have always had a swift reply to all of them,they are always very helpful.

 

[Big Jim]

Yes. BHAFC have been brilliant in my experience. 10 out of 10