FAO all those who listened to Seagulls World for FGR

[Ex-Staffs Gull]

I e-mailed premium tv support about the FACT that we had no audio Comm for the FGR match for most of the first half and 30 mins of the second, and I will just paste part of the reply.


Please accept our apologies for the problems you have been
experiencing with regards to the match audio commentary.
We do run extensive tests before and during the match to see if there are any problems with the commentary. We were unaware of any problems for the last match.


They went on to tell me how to use my computer !!!

I have been fecking using NSC since the mid 90's and had audio comm from when Gary C provided it from his radio.....

As for unaware of any problems ... LMFAO ....
As Johnny Rotten once said, 'Ever get the feeling you've been cheated'

 

[Yorkie]

It sounds like a standard reply.

I sent a text message to our webmaster who alerted PTV to the problem which is how we managed to get the last 10 mins back.

Carry on complaining, as will I.

 

[Emily's Mum]

I had the same standard response. I gave up on at half time, let the kids go to bed & watched teletext

 

[SUFFOLK SEAGULL]

i was well unimpressed with the commentary we should get a rebate on the games we cant hear,what do you reckon

 

[clapham_gull]

I complained very strongly and been given a free month on top of my subscription.

 

[Beach Hut]

You have paid for a service which you clearly didn't get.

I'd shout as loud as I can for compensation.

 

[clapham_gull]

My reply.... quite good I think, and I thanked them sincerely


Thank you for contacting us.

We understand your concerns and frustration.

Please bear with us as we aim to return a service to you. Thank you
very much for your continued support during this period, it is truly
appreciated.

We like to offer you a free months extension to show our appreciation
of your custom and patience in this matter. Your account will now
expire on the 1st November 2004.

Best Regards,

Seagulls World - Web Support

 

[Ex-Staffs Gull]

My full email recieved

Thank you for contacting us.

Please accept our apologies for the problems you have been
experiencing with regards to the match audio commentary.
We do run extensive tests before and during the match to see if there
are any problems with the commentary. We were unaware of any
problems for the last match.

There are a number of things worth bearing in mind if you cannot hear
the commentary for your selected match:

1. Ensure you have clicked on the relevant commentary stream (Follow
the click here link beside the team you want to hear). If this has
been successful, the Match Live tool will indicate the status by
showing Currently Broadcasting TeamXYZ , and the STATUS indicator
will show as ON.

2. Remember that the commentary may take approximately 15-30 seconds
to buffer sufficiently before it will start playing.

If, after about 30 seconds, you do not hear any commentary try the
following:

1. Check your local computer's audio settings

2. Remember that the majority of commentaries do not begin until
approximately 10 or 15 minutes prior to kick-off, so although the
links will be available hours before this, the commentary will not
begin until shortly before kick-off.

3. Click on another team's commentary. If that works successfully, it
may be that there is a slight delay or technical hitch with the team
you initially accessed. Our match commentaries are continually
monitored, and all problems are dealt with as soon as possible.

4. Try dropping your Internet connection and re-connecting. If the
problem is with a specific commentary, try listening to the
opposition stream and checking the other stream every 5 to 10 minutes.


Best Regards,

Seagulls World - Web Support

-----------------------------------------------------------------------------------


My response

Dear Seagulls World,

This response , although polite, is totally ridiculous.

Point 1. Many people I know who also have Seagulls World , had the same problems, and recieved a different response, acknowledging the problem, which makes this response quite offensive....

Point 2. You only have to look at your servers log files to see that there was a problem last night, assuming you log your server activity.

Point 3. Thankyou for your detailed technical support, but again, given the fact I have been subscribing to the service for well over a year, it is highly probable I knew all this.

 

[clapham_gull]

Thats crap. If you leave your details you are welcome to contact me, to prove that I got a postive reply and you are due to same as me.

 

[Ex-Staffs Gull]

Thanks Clapham, I will put a call out to you if needed...

Cheers mate