I always like a bit of an ethical debate on NSC, so here's my current quandry.
I had a tenant arriving at very short notice (some one I've previously worked with who needed a room, coming to work in the same offices as me) - and had to set about redecorating the 2 main bedrooms in around 2 weeks. All kinds of painting and wallpapering aggravation, but that was simple enough to get done in my own time. However, on a professional level, my redecoration in the days leading up to the arrival looked like the following:
Monday - Double Glazing
Tuesday - Double Glazing & Carpets
Wednesday - New Bed
Thursday - Tenant arrives
As such, there was only really 1 day when I could take delivery of the new bed - since it had to go in after the carpets, but before the tenant arrived. I went into Dreams the week beforehand to purchased a pretty standard double divan and mattress.
All in all, including a headboard and delivery, it came to around about £300. Sorted. Delivery on the Wednesday wasn't a problem - the headboard wasn't available and would've delayed the delivery, but I could collect that locally. So I set about the decoration and paying lots of money to lots of tradesmen etc.
On the Tuesday afternoon, I get a call from Dreams to say, "Sorry, bit of a problem with our stock, that bed isn't available just yet - but we can deliver it on the 13th September for you." Bugger. Couldn't have my tenant sleeping on the floor, so I drove over to the local Dreams to arrange something else with the threat of cancelling my order and going elsewhere etc.
I came away with a standard imitation-leather bed frame, and slightly better mattress (a discontinued one at the back of the shop reduced on sale), for £200 (discounted by about £50 due to the problems I'd had). They were going to transfer the balance across to the new bed and refund me the remaining £100 difference. In addition, the new bed was delivered the same afternoon - at my own cost to a local courier/removals firm.
So, all in all, I had a bed in place - not a divan with storage - which suited my needs and it cost me £200 in total, with a £100 refund on the way. So I was a bit surprised this morning when Dreams called me to advise that my bed would be delivered by lunchtime. Sure enough, they turned up with the original divan and mattress. I signed the paperwork (with a fake signature) and took delivery of the bed.
Now, I'm still awaiting the £100 refund from Dreams. So, do I:
a) Tell them that they've wrongly delivered it, and continue to claim my £100 refund.
b) Keep the bed to sell on elsewhere, but not bother with the £100 refund.
c) Keep the bed to sell on, and continue to pursue the £100.
I'm inclined to go with option C, since they messed me around with such short notice AND I had problems with them when I bought my own bed 2 years ago - the £400 mattress I'd chosen wasn't in stock and I was advised on the day of delivery that if I wanted it today, I'd have to opt to have the one off the showroom floor - which I begrudgingly agreed to.
Yours,
Sleeping Soundly in Beds(fordshire)
Note: The original delivery wasn't for this Wednesday, but for last Wednesday 5th. So the divan would've been around 8 days delayed arriving.
I had a tenant arriving at very short notice (some one I've previously worked with who needed a room, coming to work in the same offices as me) - and had to set about redecorating the 2 main bedrooms in around 2 weeks. All kinds of painting and wallpapering aggravation, but that was simple enough to get done in my own time. However, on a professional level, my redecoration in the days leading up to the arrival looked like the following:
Monday - Double Glazing
Tuesday - Double Glazing & Carpets
Wednesday - New Bed
Thursday - Tenant arrives
As such, there was only really 1 day when I could take delivery of the new bed - since it had to go in after the carpets, but before the tenant arrived. I went into Dreams the week beforehand to purchased a pretty standard double divan and mattress.
All in all, including a headboard and delivery, it came to around about £300. Sorted. Delivery on the Wednesday wasn't a problem - the headboard wasn't available and would've delayed the delivery, but I could collect that locally. So I set about the decoration and paying lots of money to lots of tradesmen etc.
On the Tuesday afternoon, I get a call from Dreams to say, "Sorry, bit of a problem with our stock, that bed isn't available just yet - but we can deliver it on the 13th September for you." Bugger. Couldn't have my tenant sleeping on the floor, so I drove over to the local Dreams to arrange something else with the threat of cancelling my order and going elsewhere etc.
I came away with a standard imitation-leather bed frame, and slightly better mattress (a discontinued one at the back of the shop reduced on sale), for £200 (discounted by about £50 due to the problems I'd had). They were going to transfer the balance across to the new bed and refund me the remaining £100 difference. In addition, the new bed was delivered the same afternoon - at my own cost to a local courier/removals firm.
So, all in all, I had a bed in place - not a divan with storage - which suited my needs and it cost me £200 in total, with a £100 refund on the way. So I was a bit surprised this morning when Dreams called me to advise that my bed would be delivered by lunchtime. Sure enough, they turned up with the original divan and mattress. I signed the paperwork (with a fake signature) and took delivery of the bed.
Now, I'm still awaiting the £100 refund from Dreams. So, do I:
a) Tell them that they've wrongly delivered it, and continue to claim my £100 refund.
b) Keep the bed to sell on elsewhere, but not bother with the £100 refund.
c) Keep the bed to sell on, and continue to pursue the £100.
I'm inclined to go with option C, since they messed me around with such short notice AND I had problems with them when I bought my own bed 2 years ago - the £400 mattress I'd chosen wasn't in stock and I was advised on the day of delivery that if I wanted it today, I'd have to opt to have the one off the showroom floor - which I begrudgingly agreed to.
Yours,
Sleeping Soundly in Beds(fordshire)
Note: The original delivery wasn't for this Wednesday, but for last Wednesday 5th. So the divan would've been around 8 days delayed arriving.
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