Club website\ticket problems

[Surrey Seagull]

I'm having a bit of a problem with the online ticketing website. After logging in, it's asked me to update my details...which is fine, except I cannot change my title as the dropdown box is greyed out. As a result, the system refuses to update my details.
Has anybody else experienced this and if so is there a fix (apart from phoning the club)?

 

[blue&white_supporter]

I'm having a bit of a problem with the online ticketing website. After logging in, it's asked me to update my details...which is fine, except I cannot change my title as the dropdown box is greyed out. As a result, the system refuses to update my details.
Has anybody else experienced this and if so is there a fix (apart from phoning the club)?

It happens to me all the times.
Just save it even if you didn't change anything; if it keeps asking to update your details just delete and re-write something (a word/number/letter)
After that you can buy your ticket.
The first 3 fields cannot be changed as they are your title,name and surname (usually people don't change name ).

 

[Surrey Seagull]

Thanks BWS, the annoying thing is I didn't input the data, the ticket office did after they had accidentally deleted me off the system. I'll give the club a ring tomorrow and hopefully they can sort it out over the phone.

 

[Bozza]

It's another 'feature' of this rather bizarre system.

'Title' is a mandatory field so you can't save the form if there is no title, but for many people (me included) there is no title stored currently. However title is also a protected field so end users can't update it.

As you've said above, you'll need to phone up and get it sorted that way.

 

[Surrey Seagull]

No worries Bozza, as long as they don't delete me off the system again and can sort it...I'll be happy.