Stuart Munday
Well-known member
There was a thread on here last summer which unfortunately I can't find warning people with BT Broadband to check their bills as they had started charging for BT Sport without actually telling anyone.
This happened to me so I rang them up and like others on here got an apology and my money refunded.
What I only found out yesterday was that on the basis of that call they gave me a brand new 18 month contract without actually telling me or sending out any information to say they had done this, and at the time I was still within the existing contract anyway.
After an hour long discussion which started off with them telling me I was stuck in the contract so tough, after a threat of legal action they have agreed to log it as a sales complaint and listen to the phone call so I am confident of a positive outcome.
If anyone else has done this it might be worth ringing them to check your contract end date as conveniently they do not show this on their website.
This happened to me so I rang them up and like others on here got an apology and my money refunded.
What I only found out yesterday was that on the basis of that call they gave me a brand new 18 month contract without actually telling me or sending out any information to say they had done this, and at the time I was still within the existing contract anyway.
After an hour long discussion which started off with them telling me I was stuck in the contract so tough, after a threat of legal action they have agreed to log it as a sales complaint and listen to the phone call so I am confident of a positive outcome.
If anyone else has done this it might be worth ringing them to check your contract end date as conveniently they do not show this on their website.