Absolutely terrible in my experience- shit phone, shit signal and terrible customer service (never less than a two hour wait in a queue)
2 hour wait? I've never had to wait at all in the last 2 years I have been with 3.
I've just upgraded to a Nokia E71 with 3, I think the tariff's are good value and despite some of the post on here, I think there pretty good actually.
I looked at their deal for the E71 as it seemed good, but when I spoke to their sales team they were so rude and condescending that I thought " f*** this, i'm not boosting their sales figues, even by one" and went back to O2 who i've been with for a while and have been excellent, and matched the 3 deal, but with a Blackberry 8900
i'm on contract with 3. good service generally except my mobile takes between 1 and 6 attempts to connect to whoever i'm dialling... rarely in fact does it connect 1st time. but i got a 'free' laptop when i took out the contract so cant complain