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[Offers] Pen pushers
- Thread starter Wrong-Direction
- Start date
Illegal?they could always get someone else.
After they have been told a start date? The customer then has to find somebody else who they feel is suitable, and is available immediately, not too easy I’m sure you will agree. So the customer gets their job done far later than promised through no fault of their own. So maybe illegal is not really correct, just that there should be a written quote with an expected time of work commencement. If there are unreasonable delays in starting the work there should be compensation guidelines put in place.
Would this really be so unfair?
That is what many businesses do all the time, buy stock, pay wages, wait for sales. Anyway, seems a lot of tradies expect staggered payments along the way which seems fair enough.
Justice
Dangerous Idiot
30 years as S/E sparks, every job you take on is a credit risk I work differently to some tradesman insist on a large deposit and payment the moment the last screw is in the wall so to speak. If the deposit is paid the job will be completed on time by me anyway. No deposit no work will be carried out. I have no idea if the poster paid a deposit if he did then he has every right to kick off if he didn’t then he might have a long wait.
I’ve had customers cancel at the last minute I can’t ask them for compensation so it can’t really work the other way round although I do see your point.
Beach Hut
Brighton Bhuna Boy
Baxi engineer turned up Tuesday to do an annual service, part of a cover plan we pay.
When arrived he said where is the boiler, in the loft I advised, might be too hot to service it in this weather.........
Anyway once he saw it advised under Health & Safety cannot touch it as floor boarding not safe. I showed him the previous service last year and he said oh yeah I trained that engineer and he should not have completed the service.
If ever, anyone arrived, clearly not wanting to do anything this was the man.
Awaiting a response from their customer complaints department.
When arrived he said where is the boiler, in the loft I advised, might be too hot to service it in this weather.........
Anyway once he saw it advised under Health & Safety cannot touch it as floor boarding not safe. I showed him the previous service last year and he said oh yeah I trained that engineer and he should not have completed the service.
If ever, anyone arrived, clearly not wanting to do anything this was the man.
Awaiting a response from their customer complaints department.
I'm sure they are. In this case though he's got a (more lucrative) contract to do some other work and they've thrown on some extras and this is 'really important'. That's fine - but he could've said when committing to the first date that this might have been likely to happen. Poor communication/customer service is nothing to do with being either penpushers or plumbers - it's down to the individuals.
Wrong-Direction
Well-known member
- Mar 10, 2013
- 13,440
- Thread starter
- #47
Get up in your loft now and tell us all how long you last
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Brian Fantana
Well-known member
I did exactly this last year. It was hugely satisfying.