Page 1 of 11 1234 ... LastLast
Results 1 to 10 of 101
  1. #1
    Members
    Join Date
    Jul 2012
    Location
    Sheffield/Portslade
    Posts
    46

    Paul Barber response - Loyalty Points/Ticket Allocation Outside of Sussex


    0 Not allowed!
    Anybody living away from Sussex may be interested in my email to the man himself and his prompt reply...

    Good afternoon Paul,

    Further to your recent announcement regarding ID checking to clamp down on swapping fan numbers, I would like to offer some feedback as a fan living away from Sussex.

    I have been living in Sheffield for most of the last decade, meaning that apart from the odd home game over christmas, I can mostly only be seen at the northern away games, usually 8 or 9 games per season. Not usually a problem, but I'm sure you can appreciate that the issue of loyalty points and tickets selling out quickly become increasingly common and will certainly be worse next season (we all hope).

    I understand that fans loyalty should be prioritized, but I feel this is unfairly weighted against those that cannot attend home games. My 80-90 loyalty points per year are a fraction of the 1000 given to every season ticket holder, it means that I have no hope of attending the high demand games without resorting to using the help of a friend or relative. I find this particularly frustrating as I can only see this problem being made worse as the clubs success increases.

    I would urge you to review the clubs policy on loyalty points in future, keeping in mind the ex-pat southerners flying the blue and white flag up north.

    I'd also like to take the opportunity to thank you for your fantastic work being done at the club, I often enjoy listening to you speak, and the fact that we have this line of communication is a testament to the fan engagement that you have helped to foster, I consider you a strong asset to the club.

    Many thanks


    His reply...

    Thank you for your email and kind words.

    I do appreciate the points you make regarding where you live and the great efforts you still make to support the club. I have addressed many similar points from Spurs (in one of my previous roles) and Brighton fans for many, many years now. By the same token, I addressed different questions on “loyalty” when having responsibility at The FA for travelling England fans.

    The reality is that no loyalty point system is perfect. There will always be compromises. Most football clubs have to weight loyalty programmes to their home support as this is where we generate the most revenue which, in turn, funds the club and, ultimately, our footballing budgets. We do not make any money from selling tickets to away matches. Our small commission barely covers our costs.

    Our loyalty point system was designed by the chairman, personally. As you may be aware, Tony is a mathematician so it is finely tuned to reflect loyalty as best it can given what I have said above. Our increasing awareness off the issues we've explained and tackled this week will, I hope, start to eradicate the current mis-use of loyalty points which should help those with less points secure tickets a little more often.

    You’re right, however, that should be secure promotion, there will be many matches next season when demand for away match tickets will likely exceed supply. In those situations, you never know, some people may thank the club for the actions we have taken this week to protect the integrity of the loyalty point system!

    Thanks again for your support. It's very much appreciated.

    Kind regards, Paul

    Paul Barber
    Chief Executive

    • North Stand Chat

      advertising
      Join Date: Jul 2003
      Posts: Lots

        


    • #2
      Members
      Join Date
      Mar 2009
      Location
      LA...wishing it was devon..
      Posts
      1,288


      0 Not allowed!
      worth a try eh... but basically, tough! surely there must be a way of levying a certain amount of points on those up north with a good history of away match attendance. cant be rocket science.. appreciate potg doesnt helpl this.. but..
    • #3
      Members
      Join Date
      Oct 2008
      Posts
      1,272


      0 Not allowed!
      Quote Originally Posted by batch_91 View Post
      This quote is hidden because you are ignoring this member. Show Quote

      You’re right, however, that should be secure promotion, there will be many matches next season when demand for away match tickets will likely exceed supply. In those situations, you never know, some people may thank the club for the actions we have taken this week to protect the integrity of the loyalty point system!

      Thanks again for your support. It's very much appreciated.

      Kind regards, Paul

      Paul Barber
      Chief Executive
      So in other words, thanks but tough!!!!!
      I am such a Naughty Boy.
    • #4

      0 Not allowed!
      He should be a politician the way he side steps the question.
    • #5

      0 Not allowed!
      Quote Originally Posted by batch_91 View Post
      This quote is hidden because you are ignoring this member. Show Quote
      Anybody living away from Sussex may be interested in my email to the man himself and his prompt reply...

      Good afternoon Paul,

      Further to your recent announcement regarding ID checking to clamp down on swapping fan numbers, I would like to offer some feedback as a fan living away from Sussex.

      I have been living in Sheffield for most of the last decade, meaning that apart from the odd home game over christmas, I can mostly only be seen at the northern away games, usually 8 or 9 games per season. Not usually a problem, but I'm sure you can appreciate that the issue of loyalty points and tickets selling out quickly become increasingly common and will certainly be worse next season (we all hope).

      I understand that fans loyalty should be prioritized, but I feel this is unfairly weighted against those that cannot attend home games. My 80-90 loyalty points per year are a fraction of the 1000 given to every season ticket holder, it means that I have no hope of attending the high demand games without resorting to using the help of a friend or relative. I find this particularly frustrating as I can only see this problem being made worse as the clubs success increases.

      I would urge you to review the clubs policy on loyalty points in future, keeping in mind the ex-pat southerners flying the blue and white flag up north.

      I'd also like to take the opportunity to thank you for your fantastic work being done at the club, I often enjoy listening to you speak, and the fact that we have this line of communication is a testament to the fan engagement that you have helped to foster, I consider you a strong asset to the club.

      Many thanks


      His reply...

      Thank you for your email and kind words.

      I do appreciate the points you make regarding where you live and the great efforts you still make to support the club. I have addressed many similar points from Spurs (in one of my previous roles) and Brighton fans for many, many years now. By the same token, I addressed different questions on “loyalty” when having responsibility at The FA for travelling England fans.

      The reality is that no loyalty point system is perfect. There will always be compromises. Most football clubs have to weight loyalty programmes to their home support as this is where we generate the most revenue which, in turn, funds the club and, ultimately, our footballing budgets. We do not make any money from selling tickets to away matches. Our small commission barely covers our costs.

      Our loyalty point system was designed by the chairman, personally. As you may be aware, Tony is a mathematician so it is finely tuned to reflect loyalty as best it can given what I have said above. Our increasing awareness off the issues we've explained and tackled this week will, I hope, start to eradicate the current mis-use of loyalty points which should help those with less points secure tickets a little more often.

      You’re right, however, that should be secure promotion, there will be many matches next season when demand for away match tickets will likely exceed supply. In those situations, you never know, some people may thank the club for the actions we have taken this week to protect the integrity of the loyalty point system!

      Thanks again for your support. It's very much appreciated.

      Kind regards, Paul

      Paul Barber
      Chief Executive
      I think that away matches should have a small amount of tickets set aside for Sussex ex-pats. There has to be a provision. And if there is concern over tickets being passed on this would help a small bit.

      For me, his response doesn't seem to address your concerns. An Albion 'ex-pat' living in, say, Worksop, who attends a few away games a year, should be allowed a ticket for a match in Nottingham that may sell out.
      'I've been forbidden from announcing anymore targets or deadlines'
    • #6
      Members
      Join Date
      Apr 2011
      Posts
      864


      0 Not allowed!
      Dear Paul and Tony How many points will we need for Villa ?
    • #7
      Members
      Join Date
      Jul 2003
      Location
      Sussex
      Posts
      21,238


      1 Not allowed!
      we are not spurs or England Paul !

      Look at our away attendances before sending out that ridiculous message about

      Arrogance barber !!
    • #8
      Ghost Writer Uncle Buck's Avatar
      Join Date
      Jul 2003
      Posts
      28,055


      12 Not allowed!
      Quote Originally Posted by Brighton Lines View Post
      This quote is hidden because you are ignoring this member. Show Quote
      I think that away matches should have a small amount of tickets set aside for Sussex ex-pats. There has to be a provision. And if there is concern over tickets being passed on this would help a small bit.

      For me, his response doesn't seem to address your concerns. An Albion 'ex-pat' living in, say, Worksop, who attends a few away games a year, should be allowed a ticket for a match in Nottingham that may sell out.
      Why?

      Do that and every other 'fan group' will be asking for some form of special treatment when it comes to tickets.

      The system has to reward the most loyal fans, those being fans that go to home and away games.

      Next should be those that have season tickets, as they are putting money into the club.

      The rest have to come further down the list.
    • #9
      Members bn1&bn3 Albion's Avatar
      Join Date
      Jan 2011
      Location
      Hove
      Posts
      5,555


      4 Not allowed!
      Please explain how those complaining about the system would change it? No system will ever cater perfectly for everyone, it's impossible. The club has to prioritize those fans going to home games. It's not the club's fault people live up north and are unable to make home games.
    • #10
      Members
      Join Date
      Oct 2011
      Posts
      2,377


      0 Not allowed!
      Quote Originally Posted by Uncle Buck View Post
      This quote is hidden because you are ignoring this member. Show Quote
      Why?

      Do that and every other 'fan group' will be asking for some form of special treatment when it comes to tickets.

      The system has to reward the most loyal fans, those being fans that go to home and away games.

      Next should be those that have season tickets, as they are putting money into the club.

      The rest have to come further down the list.
      Not sure that a fan living in the north of England is any less "loyal" than me living in Sussex. The practicalities of life means that some fans don't live locally and are unable to attend our home games. Not sure how you conclude that makes the OP less loyal to the club than you or I?

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •