Similar experience at Roma stadium, you know how little space there was particularly with so many people standing at the top of the gangway so I gently placed my hand on the side of some lad to ease myself through a small gap to get back to my seat, he moved to let me though -- but after I was...
On the train back from Manchester the other day there was a couple of older bloke pyschos threatening another group of Brighton lads, 16-year-olds, for no reason at all, they backed down and nothing came of it but we do have the regulation number of bellends among our support
You'd be surprised, my state school played a few games against public schools and they were always the worst batterings we got. The public schools have always given burseries to freakishly huge kids to improve their teams and market themselves to the upper middle classes better
Obviously pass on all our best wishes to your friends.
The club get a lot of praise for getting the small details right about lots of stuff, I hope they reach out to your friends and do something for them because no one should have this kind of experience supporting the club.