I think this particular situation is of the club's (Barber's) making though. As has been pointed out, the drip-feed nature of this announcement will create speculation. The merits of the new membership is one discussion, the atrocious way it has been handled is another.
I have generally...
That improving efficiency line is odd. They have a fan database which they can cut by loyalty points, and 1901 membership and other groups already. How does adding a new membership variable alter efficiency?