"protocols for dealing with disputes in the future" - these should have been in place - this type of process should have been in place at Withdean. The Albion did not start at the Amex.
" I don't think the club were forced into making changes as I'm not sure the IFO have that authority but if...
Following the meeting, the club wrote to the complainant saying, among other things, that his contention that the Palace fan had goaded home fans was not supported by witnesses and that, of the witness statements he had provided, some had not seen the altercation and others did not contradict...
That is quite a shocking read. What were the Club thinking ? I hope Tony Bloom reads that - because people in his employ are discrediting the club that he and we love.