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Thanks all for the helpful advice. Threats of involving the ombudsman etc. have 'encouraged' them to drop their requirement to see evidence of my mothers medical history, and they have processed the discontinuation of the plan with immediate effect. Appreciate everyone that took the time and...

She did have a DD but I cancelled it. So they are not actually taking £10 a month, but they are continuing to ask for it, now through a debt recovery company. The issue lies with the fact I can't cancel the plan because I am not the account holder, even though I have provided evidence of the...

My mum has a worsening dementia condition, and recently we had to move her into a care home. I've spent the last few weeks cancelling various things - Sky, council tax, utilities etc - most of which have been simple to do and handled with compassion. The one fly in the ointment has been her pay...