My mum has a worsening dementia condition, and recently we had to move her into a care home. I've spent the last few weeks cancelling various things - Sky, council tax, utilities etc - most of which have been simple to do and handled with compassion. The one fly in the ointment has been her pay as you go mobile phone plan with idmobile. She's not even under contract, but cancelling this has proved impossible to do. I have already had to provide them with a copy of my power of attorney, they now want a whole raft of other paperwork including a letter confirming her current medical condition/diagnosis on letter headed paper signed by a doctor or solicitor. All the while this goes on, they keep coming back for their monthly payment of 10 quid, and have now commenced formal debt recovery action for the same. My question is whether this is even legal? None of the other organisations I have dealt with require you to jump through this many hoops in this situation and I'm tempted to just give up trying to cancel and ignore the threatening letters - it's not like they can ruin her credit score. But this seems like an utterly unethical way to do business. Any one else experienced similar and can offer advice? Thanks.