As with my expiriences of call centres, well the mobile network '3' has it's call centre in India.
Much fun was had when i changed to a 3 account, spelling my name and address - nightmare, and even them he still got 'Brighton' as 'Brian' no joke!
Talking about scripts, my brother works in a call centre for all the stuff you see on the shopping channels.
He also has to stick to the script or lose out, he told me the other day that he got a serious repremand for failing to read one line, and they had been monitoring his calls all day.
He...
I managed to avoid it amazingly! Got to the office which is near staines, about 45 mins before it happened, and all the diverted traffic was coming through Chertsey to re-join the motorway but only added 15 mins to my journey on the way back. Think i was lucky!!
Well Harty himself said that it was all woking fans because, ' they did call in' and he did ask for woking and aldershot fans to call at the beginning of the phone in.
I think the last few phone in's have had more than their fair share of conference coverage.