[News] How did we do? We would love to hear your feedback!

Harry Wilson's tackle said:

Some people's bonuses depend on good feedback.
How much would it cost you?

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GJN1 said:

Drives me nuts. Every purchase made online and then being chased for reviews/feedback/comments. Imagine going into a shop and having the shopowner chasing you down the street asking for feedback.

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dazzer6666 said:

I only do the surveys if they deserve a crap rating now as there are too many. I recently rated a company 3* on Trustpilot after a fairly significant purchase........messages re the actual issue were being ignored but whatever team it is that monitor their ratings got in touch immediately. Long story short the issue was never properly resolved despite weeks of me chasing but I couldn't be arsed to take it further so accepted what they eventually offered. I then got another email immediately asking me to please revise my 3* rating 'to reflect their successful handling of my complaint'.

I immediately went on to Trustpilot and removed two more stars, and replied saying they only got one star because I couldn't give none. Won't use again

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Eric the meek said:

I have no problem with giving good feedback and recommendations. I sometimes do, when it is appropriate.

Alongside that, I don't give good feedback when it isn't appropriate.

This thread was posted in the context and with the unwritten understanding, that the feedback would not have been good. In this context, the automated phone call asking me for feedback, was intrusive and unwelcome. It's a long story Harry.

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