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[Travel] Delay Repay



jcdenton08

jcdenton08

Enemy of the People
NSC Patron
Oct 17, 2008
10,712
I cannot believe how crap it is. I’m actually going through an appeal with them at the moment. It was only a £24 fare but it’s the principal of the thing.

I got given a free ticket ticket last week to see a show in London in the evening. Before leaving I double checked the trains home, as there is only one nowadays which would give me time to see a show and make the train afterwards.

The train up there was absolutely fine - but almost the second I arrived (18:30ish) I got an email saying the last train back to Seaford (22:46) had been cancelled. I would’ve made the train easily and was counting on it to run.

This gave me two options, either leave 20-25 minutes before the end of the show, OR get a train to Brighton and wait TWO HOURS in the town centre for the night buses to start and another hour to get home. The regular 12 services finish for the night about 15 minutes before the train arrives.

I took the former option. Southern are refusing my delay repay request, because 1) I could’ve got an earlier train - which I did, despite missing almost half an hour of a show I travelled to see and 2) they would’ve honoured my train ticket on a number N12 night bus. No replacement services were laid on, and none of this was relayed in the email. It simply said your train has been cancelled.

One other thing - working in theatre myself, I can’t imagine what a nightmare this is for the not small number of crew, performers, musicians and other theatre staff who don’t have the luxury of leaving work early mid-show. I personally know at least ten people commuting to Sussex after a show each night who absolutely depend on that service.

How are they allowed to get away with this? I am 100% certain they are in breach of contract.
 




Jim in the West

Jim in the West

Well-known member
NSC Patron
Sep 13, 2003
4,569
Way out West
I feel your pain, and fully endorse your desire to continue the fight on a matter of principle. I recently wasted a huge amount of time after I’d been double charged for the £5 drop-off fee at Gatwick airport - ridiculous, but I got my fiver back!
 




kevo

kevo

Well-known member
Mar 8, 2008
9,106
I thought there was some kind of rule that train companies weren't allowed to cancel the last train of the evening without providing alternative transport. Happened to me recently and they put on a paid-for cab (from Doncaster to London!). I got delay repay too as the cab arrived much later than the train.
 


B

Bodian

Well-known member
May 3, 2012
11,872
Cumbria
kevo said:
I thought there was some kind of rule that train companies weren't allowed to cancel the last train of the evening without providing alternative transport. Happened to me recently and they put on a paid-for cab (from Doncaster to London!). I got delay repay too as the cab arrived much later than the train.
Click to expand...
Yes - happened to me. They eventually laid on a taxi - which wasn't much help in getting me, Mrs Bodian, and our bikes home though....
 




A

AstroSloth

Well-known member
Dec 29, 2020
1,000
kevo said:
I thought there was some kind of rule that train companies weren't allowed to cancel the last train of the evening without providing alternative transport. Happened to me recently and they put on a paid-for cab (from Doncaster to London!). I got delay repay too as the cab arrived much later than the train.
Click to expand...
Most likely is the fact that it wasn't the last train to Seaford that was cancelled, but instead the Train to Brighton/Lewes to be able to catch the last train to Seaford.

I lived in Seaford for a while and never relied on the train home, always the night bus.

Getting back to Chichester is even worse lmao.
 


Pinkie Brown

Pinkie Brown

I'll look after the skirt
Sep 5, 2007
3,545
Neues Zeitalter DDR
kevo said:
I thought there was some kind of rule that train companies weren't allowed to cancel the last train of the evening without providing alternative transport. Happened to me recently and they put on a paid-for cab (from Doncaster to London!). I got delay repay too as the cab arrived much later than the train.
Click to expand...
Happened to my son several years back. A Virgin shitshow from Manchester to Euston ensured he missed the last train to Worthing. The Guard on the train got in touch with his bosses who organised a taxi to Worthing. Shared with a couple of others dropping off in Brighton as I recall.
 


Sheebo

Sheebo

Well-known member
Jul 13, 2003
29,297
On this note, who are the parking ticket experts on here pls? I know @LadySeagull is one and one messaged her - who is the other…?
 




A

AstroSloth

Well-known member
Dec 29, 2020
1,000
Well to add on to the shitfest of Southern Rail we have tonight.

Got to Hove to catch the connecting train onwards towards Chichester which ended up being cancelled.

Got the next one instead and was told we would be able to get the connection at 00:16 from Barnham.

Then we were delayed so were going to miss the connection and Barnham wouldn't hold the train for us, but it's okay because the on board conductor said if we spoke to the station staff member they would be able to arrange an onward taxi to get us to Chichester.

Get off the train, speak to the station member and nope, train to Chichester wasn't nationally advertised so he can't book us a taxi.

So now I'm stranded at Barnham with no way to get home, f***ing shitshow.
 










mile oak

mile oak

Well-known member
May 21, 2023
685
jcdenton08 said:
I cannot believe how crap it is. I’m actually going through an appeal with them at the moment. It was only a £24 fare but it’s the principal of the thing.

I got given a free ticket ticket last week to see a show in London in the evening. Before leaving I double checked the trains home, as there is only one nowadays which would give me time to see a show and make the train afterwards.

The train up there was absolutely fine - but almost the second I arrived (18:30ish) I got an email saying the last train back to Seaford (22:46) had been cancelled. I would’ve made the train easily and was counting on it to run.

This gave me two options, either leave 20-25 minutes before the end of the show, OR get a train to Brighton and wait TWO HOURS in the town centre for the night buses to start and another hour to get home. The regular 12 services finish for the night about 15 minutes before the train arrives.

I took the former option. Southern are refusing my delay repay request, because 1) I could’ve got an earlier train - which I did, despite missing almost half an hour of a show I travelled to see and 2) they would’ve honoured my train ticket on a number N12 night bus. No replacement services were laid on, and none of this was relayed in the email. It simply said your train has been cancelled.

One other thing - working in theatre myself, I can’t imagine what a nightmare this is for the not small number of crew, performers, musicians and other theatre staff who don’t have the luxury of leaving work early mid-show. I personally know at least ten people commuting to Sussex after a show each night who absolutely depend on that service.

How are they allowed to get away with this? I am 100% certain they are in breach of contract.
Click to expand...
Couldnt you have applied for refund on basis you turned up for the later train as advertised but it was hours late i.e. until the following morning presumably
 


S

Springal

Well-known member
Feb 12, 2005
23,852
GOSBTS
Their recent tactic is now to just pay you for a smaller delay then you are claiming and trying to get that sorted is a nightmare.
 






keaton

keaton

Big heart, hot blood and balls. Big balls
Nov 18, 2004
9,664
kevo said:
I thought there was some kind of rule that train companies weren't allowed to cancel the last train of the evening without providing alternative transport. Happened to me recently and they put on a paid-for cab (from Doncaster to London!). I got delay repay too as the cab arrived much later than the train.
Click to expand...
I thought this changed a 2/3 years ago when they're now allowed to change the timetable up-to the day before
 








jcdenton08

jcdenton08

Enemy of the People
NSC Patron
Oct 17, 2008
10,712
mile oak said:
Couldnt you have applied for refund on basis you turned up for the later train as advertised but it was hours late i.e. until the following morning presumably
Click to expand...
It doesn’t actually give you the option to “explain” on the online compensation form, you simply put what train it was and how long the delay was. So I phoned up for advice and that is what they told me.

UPDATE: Appeal successful and a full refund to be issued within 15 working days. They are really dragging their heels on this - I had no idea their financial situation was so dire…

I was genuinely ready to go to small claims court over this, even if I ended up out of pocket over winning. Though I doubt they’d have turned up anyway.
 


jcdenton08

jcdenton08

Enemy of the People
NSC Patron
Oct 17, 2008
10,712
happypig said:
It's always worth checking the actual train times on https://traksy.uk/live, especially if your delay is on the cusp
Click to expand...
Thanks, but as I say in the OP, I got emailed to say the train was cancelled and that was that. Useful general advice though, just not relevant to my case.
 


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