Someone else using your ST when you can't make it ... [Uh oh. Post 43]

[soistes]

This thread is useful. I didn't realise you could do it by email, as I had previously been told by the club that to do this, you had to go to the ticket office in person, and have them issue a paper ticket (at the same time as disabling your smart card for the match in question). This used also to incur a small admin charge (similar to the £1.50 if I recall), so apart from the hassle of going to the ticket office, it was a reasonable alternative to handing over your smart card. However, when I did it recently (my partner and i couldn't go to the wolves match) so we wanted to let someone else use the seats), they charged me £5 per seat to issue a paper ticket at the ticket office (and didn't mention the email/print-at-home option). Having gone to the trouble of driving to the Amex on a day off, I paid up reluctantly.
Grrr...

 

[Mellotron]

Agreed - but the same could be said in relation to the upgrades policy we have in place. The club is looking to maximise income. This particular policy doesn't do that.

Fair. I think a more lenient approach to this policy could mean MORE season ticket holders long term however, and therefore maximising income long term, not short. I feel similar with regards to the lack of any club shop or club presence in the middle of Brighton.

 

[hans kraay fan club]

That's up to the season ticket holder though, non?

(I get your point, and I am partially playing devils advocate...)

Here's a simple analogy.

I walk into Tesco, where they are selling individual cans of Coke for 70p, and cases of 12, at £3.60 - just 30p per can.
If I buy a case, ignore the bit on the box that says 'Not for individual resale' and sell a few on outside the doors for 40p each, would Tesco be entitled to be disgruntled??

 

[Mellotron]

Here's a simple analogy.

I walk into Tesco, where they are selling individual cans of Coke for 70p, and cases of 12, at £3.60 - just 30p per can.
If I buy a case, ignore the bit on the box that says 'Not for individual resale' and sell a few on outside the doors for 40p each, would Tesco be entitled to be disgruntled??

You're not reselling. You have bought a case of Coke, and you are giving one to a friend (you don't want all of them, you're not greedy).

The friend is being charged further by Tesco to drink the drink, so Tesco are actually doing VERY well, in this analogy.

 

[Bozza]

Worth mentioning that if your season ticket is a concessionary and an adult is going to use the seat it needs to be upgraded. Did it for my daughter's ticket on Saturday and it's easy to do by phoning the ticket line. Cost £25 to upgrade to an adult seat though.

The cost depends on the seat in question and the amount already paid. So, your 1901 (presumably) ticket will cost more to upgrade than a North Stand seat.

Additionally an under-10 will cost more to upgrade than an under-18.

 

[Bozza]

This thread is useful. I didn't realise you could do it by email

Can you?

Even if you can, do you really want to send your full credit card details via email, which is an inherently insecure communication channel?

 

[hans kraay fan club]

You're not reselling. You have bought a case of Coke, and you are giving one to a friend (you don't want all of them, you're not greedy).

The friend is being charged further by Tesco to drink the drink, so Tesco are actually doing VERY well, in this analogy.

Not if the 'friend' was gasping for a drink, and ready to pay 70p otherwise.

 

[Mellotron]

Not if the 'friend' was gasping for a drink, and ready to pay 70p otherwise.

I guess the question is, does the club specify anywhere that the ST card is for the ST holders use ONLY? If they were strict on that they would CERTAINLY see a drop in ST sales. I also know about 4/5 people who are now ST holders after doing the print at home a few times last season/seasons before.

Cos if you're gasping for a drink, you'd want to buy your own case eventually, not just wait for random hand me downs.

 

[Thunder Bolt]

Worth mentioning that if your season ticket is a concessionary and an adult is going to use the seat it needs to be upgraded. Did it for my daughter's ticket on Saturday and it's easy to do by phoning the ticket line. Cost £25 to upgrade to an adult seat though.

Adult to adult though is fine.

A pedant says that OAPs are also adults!! Yes, concessionary tickets need to be upgraded.

 

[Tom Hark Preston Park]

... is much more straightforward and flexible than most people are aware.

You DO NOT HAVE TO PHYSICALLY GIVE YOUR SEASON TICKET CARD TO ANYONE IF YOU DON'T WANT TO (OR IF IT IS EASIER NOT TO).

You can simply contact the club and ask them to e-mail you a Print At Home ticket for your seat which you can then e-mail on to the person who will be using your spare seat.

No posting season ticket cards back and forth. No meeting outside the ground when it may not be convenient.

This service costs the princely sum of £1.50.

Wouldn't it just be simpler for a STH to just declare to the club their non-use of their ST for a particular match. STH could be reimbursed for that match (less a suitable admin fee) and the club could then offer the seat for sale at full price. STH would at least get SOMETHING back for their non-attendance, rather than nothing, and the club would be able to make the seat available in the normal way and fully track who is sitting in the seat.

 

[dazzer6666]

I guess the question is, does the club specify anywhere that the ST card is for the ST holders use ONLY? If they were strict on that they would CERTAINLY see a drop in ST sales. I also know about 4/5 people who are now ST holders after doing the print at home a few times last season/seasons before.

Cos if you're gasping for a drink, you'd want to buy your own case eventually, not just wait for random hand me downs.

No. ST t&cs explicitly allow game-by-game transfer to someone else as long as at face value or below

 

[Postman Pat]

I can guarantee that when/if we get promoted this practice will be stopped, sounds like a ticket touts dream to be able to buy a number of season tickets and print off paper tickets to sell on for games against - Man Utd/Man City/ Liverpool/ Arsenal/Chelsea/ Spurs/Palace, without putting the plastic ticket at risk.

 

[Goldstone1976]

No. ST t&cs explicitly allow game-by-game transfer to someone else as long as at face value or below

Only with the club's explicit prior permission...

"You may not resell or transfer the Season Ticket to a Guest without the express written consent of the Club given at the Club's absolute discretion...."

Clause 3.2 of


https://www.seagullstickets.com/screenloader.aspx?page=documents/html/tandc.html

 

[dazzer6666]

Only with the club's explicit prior permission...

"You may not resell or transfer the Season Ticket to a Guest without the express written consent of the Club given at the Club's absolute discretion...."

Clause 3.2 of


https://www.seagullstickets.com/screenloader.aspx?page=documents/html/tandc.html

What does the next sentence mean? The one you've quoted appears to relate to a permanent transfer.....

It's badly worded....

 

[Hillian1]

 

[Green Cross Code Man]

What does the next sentence mean? The one you've quoted appears to relate to a permanent transfer.....

It's badly worded....

I agree, I think that clause refers to completely giving up your ticket and someone else taking possession.

 

[Goldstone1976]

What does the next sentence mean? The one you've quoted appears to relate to a permanent transfer.....

It's badly worded....

Yep, it is badly worded. The "...except..." needs to come out; then it makes sense. Taken together, the two sentences mean "We control if you can transfer your ST. We're never going to agree to a permanent transfer. If we agree, then it has to be for an individual game, at face value or less, and also is nothing to do with business"... That's my reading, any way. Whether that's what they meant to write is another matter. I also agree that it's ambiguously worded.

 

[dazzer6666]

Imagine the intention was 'we need to expressly approve a permanent transfer to someone else, but if, occasionally, you hand it to a pal at no more than face value that's ok'....the process they have for issuing a ticket kind of confirms this.

 

[FatSuperman]

The Coke analogy is more along the lines of;

You have a subscription from Coca Cola Ltd for 1 can of Coke per week, for 52 weeks. Occasionally you don't fancy it so you want to give it away (rather than forfeiting it entirely). You write to Coca Cola Ltd, get permission and then you can give the unwanted coke to another.

With regards to touts buying a ST and then selling each ticket, this would presumably be picked up by some compliance process at the club and that ST holder would no doubt lose the chance to do this any longer. There is probably an unpublished limit that the club will work to in order to control this.

Another good decision in my view.

 

[Goldstone1976]

Imagine the intention was 'we need to expressly approve a permanent transfer to someone else, but if, occasionally, you hand it to a pal at no more than face value that's ok'....the process they have for issuing a ticket kind of confirms this.

Hmmm. Yes, I can see how the clauses could be interpreted that way too. I think we're in violent agreement that they're poorly drafted clauses! I do agree that the process they have would tend to support your interpretation of the clause.