Amazon Marketplace sellers

[Mellotron]

Need someone who is experienced at this, not just "I reckon you're screwed mate" etc opinions.

I have sold quite a few things on Amazon Marketplace over the last couple of months, all gone absolutely fine and personally find it far far far less of a faff than eBay.

Anyway, sold a copy of The Beatles Rock Band about a month ago now, shipped 1st class via Royal Mail, just now I'm getting an email from the bloke saying where is it?

What's the protocol from here?

 

[Mellotron]

Anybody?

 

[Kazenga <3]

I reckon you're screwed mate.

 

[Mr Smggles]

Do you still have the proof of postage?

 

[Mellotron]

Do you still have the proof of postage?

I'm screwed.

 

[terryberry1]

Basically you are ming-tinged

 

[Mellotron]

Thing is, I'm not always going to bother with tracking on low value orders (say, £7 and under) but the one thing I have a beef about with Amazon Marketplace is that only the Seller is accountable. The seller has an account with feedback etc, but no such thing for the Buyer. This bloke might do this all the time. I've sent him a reply just asking to double check re: any attempts to deliver (and hoping he'll double check his conscience too).

 

[Amahwrang]

I know it's a pain but the minimum you need is proof of posting, and even then the likes of paypal will side with the buyer. Your right Amazon market place can be very onesided but I've always found them to be more reasonable than eBay, but at the end of the day it is one of the risks you have to take and manage with distance selling.

 

[Norman Potting]

Not sure how Amazon Seller works but why can't you build the cost of sending it recorded (which I believes covers goods up to £46) into the postage cost in future - would let you track it on line as well.

 

[PILTDOWN MAN]

Even if you have it....Proof of postage is not proof of delivery.......you're screwed.

 

[seagullsovergrimsby]

After several model buses I had bought online (and Russ had 7 DVDs go missing) about 3 years ago I wrote a strongly worded letter to Royal Mail in Belfast telling them they had a tea-leaf either in the local sorting office (Grimsby) or in the mail centre in Donny and the Investigation Department should be making "enquiries". As a result the local postie was convicted of theft 9 months later for removing a £10 note from a birthday card being tracked by POID.

 

[Simster]

Thing is, I'm not always going to bother with tracking on low value orders (say, £7 and under) but the one thing I have a beef about with Amazon Marketplace is that only the Seller is accountable. The seller has an account with feedback etc, but no such thing for the Buyer. This bloke might do this all the time. I've sent him a reply just asking to double check re: any attempts to deliver (and hoping he'll double check his conscience too).

The seller is always accountable in on-line websites.

Even if you have it....Proof of postage is not proof of delivery.......you're screwed.

But proof of postage is all you need in order to be protected by Royal Mail up to the value of £46.

I know it's a pain but the minimum you need is proof of posting, and even then the likes of paypal will side with the buyer. Your right Amazon market place can be very onesided but I've always found them to be more reasonable than eBay, but at the end of the day it is one of the risks you have to take and manage with distance selling.

This. And more specifically, you simply need to get proof of posting from Royal Mail and you will then be protected up to the value of £46. Proof of posting is free, but obviously does mean you need to queue up at the post office counter.

Mellotron, there is no answer to your problem - you have lost money on it I'm afraid. Put simply, the buyer is not liable, you are.

 

[Mellotron]

The seller is always accountable in on-line websites.

But proof of postage is all you need in order to be protected by Royal Mail up to the value of £46.

This. And more specifically, you simply need to get proof of posting from Royal Mail and you will then be protected up to the value of £46. Proof of posting is free, but obviously does mean you need to queue up at the post office counter.

Mellotron, there is no answer to your problem - you have lost money on it I'm afraid. Put simply, the buyer is not liable, you are.

But my point is re: accountability, there's nothing to stop a Buyer just doing this over and over again to make money, as he has no Buyer Account, if he had a buyer account then he would be held accountable and it would be on record that he was constantly getting refunds, therefore it wouldn't be an issue. Ya get me?